Dynamic Repairs & Maintenance Scheduler

Axis CLC Group; Birchfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + BH

Long-service awards

Perkbox discounts

Volunteer day

Job summary

Axis CLC Group is seeking a highly organised Scheduler to join the Repairs and Maintenance team in a busy, resident-facing role. You will plan and schedule repairs, coordinate with residents and operatives, and ensure accurate documentation across multiple systems.

The role requires strong IT skills, experience with ROCC/Opti-time/DRS, and the ability to work to tight deadlines in a fast-paced environment. Salary up to £28,000 withBenefits and progression opportunities.

Qualifications

• IT literate with scheduling and job management systems.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

IT literate

Scheduling systems

Excellent telephone manner

Attention to detail

Prioritise workload

Meet tight deadlines

Scheduling/Planning/Administration

High-volume customer service

Social housing experience

KPIs knowledge

Tools

ROCC

Opti-time

DRS

Job description

Axis CLC Group is seeking a highly organised Scheduler to join the Repairs and Maintenance team in a busy, resident-facing role. You will plan and schedule repairs, coordinate with residents and operatives, and ensure accurate documentation across multiple systems.

The role requires strong IT skills, experience with ROCC/Opti-time/DRS, and the ability to work to tight deadlines in a fast-paced environment. Salary up to £28,000 withBenefits and progression opportunities.