Repairs Scheduler & Admin Coordinator

Fortus Recruitment Group; Loughton; On-site; GBP 25,000 - 31,000; Full time

Job summary

Fortus Recruitment Group in Loughton is seeking a proactive Repairs Administrator to join a busy team. You will raise repair jobs, coordinate diaries, and ensure repairs are delivered efficiently while delivering excellent customer service.

Experience in repairs, social housing, or property services is desirable. Strong organisational skills and good IT, including MS Office and repairs management systems, are essential.

Qualifications

• Experience in a Repairs Administrator, Maintenance Administrator, Planner, Scheduler, or similar administration role.
• Experience within social housing, property services, or construction is desirable.
• Excellent organisational skills with the ability to manage multiple tasks.
• Strong communication and customer service skills.

Responsibilities

• Raising repair jobs and updating internal management systems.
• Allocating works to operatives and subcontractors.
• Managing operatives' diaries and scheduling appointments.
• Monitoring outstanding repairs and ensuring jobs are completed within agreed timescales.
• Liaising with residents, operatives, supervisors, and subcontractors regarding appointments and work updates.
• Handling incoming calls, emails, and general enquiries.
• Maintaining accurate records and ensuring all administration is completed to a high standard.
• Supporting the wider operations team with day-to-day administrative duties.
• Producing reports and updating spreadsheets where required.
• Delivering excellent customer service while ensuring compliance with company procedures.

Skills

Repairs administration

Scheduling

Customer service

IT skills

Tools

Repairs management system

Microsoft Office

Job description

Fortus Recruitment Group in Loughton is seeking a proactive Repairs Administrator to join a busy team. You will raise repair jobs, coordinate diaries, and ensure repairs are delivered efficiently while delivering excellent customer service.

Experience in repairs, social housing, or property services is desirable. Strong organisational skills and good IT, including MS Office and repairs management systems, are essential.