Repairs Planner - Social Housing (Damp & Mould)

Confidential; Shenley; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days' annual leave

Bank holidays

Training and career progression

Life assurance

Sick pay

Enhanced family leave

Salary sacrifice schemes

Wellbeing resources

Discounts

Employee recognition

Job summary

Confidential is seeking a Repairs Planner with experience in repairs planning and scheduling, ideally within social housing. The role involves coordinating repairs, scheduling appointments and remedial works, liaising with contractors and housing teams, and monitoring progress to meet timescales.

Experience with damp, mould and condensation repairs is advantageous. Strong organisational and communication skills are essential to provide responsive, high-quality service to residents.

Qualifications

• Experience in repairs planning, scheduling or social housing maintenance.
• Experience with damp and mould repairs is beneficial but not essential.
• Experience using repairs management or scheduling systems.
• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to prioritise urgent repairs and work under pressure.

Responsibilities

• Plan, schedule and coordinate repairs and maintenance works across social housing properties.
• Arrange inspections and remedial works, especially damp, mould and condensation issues.
• Allocate jobs to operatives and contractors while balancing workloads.
• Monitor progress to ensure timely completion of works.
• Communicate with residents, housing officers, surveyors and contractors with updates and issue resolution.
• Maintain accurate records of repairs and job progress using scheduling systems.
• Prioritise urgent repairs and reschedule as needed.
• Support compliance with housing standards and health and safety requirements.
• Provide excellent customer service and manage resident expectations.

Skills

Repairs planning

Scheduling

Social housing

Customer service

Organisational skills

Communication skills

Tools

Repairs management systems

Job description

Confidential is seeking a Repairs Planner with experience in repairs planning and scheduling, ideally within social housing. The role involves coordinating repairs, scheduling appointments and remedial works, liaising with contractors and housing teams, and monitoring progress to meet timescales.

Experience with damp, mould and condensation repairs is advantageous. Strong organisational and communication skills are essential to provide responsive, high-quality service to residents.