Repairs Planner

Build Recruitment Limited; North Hertfordshire; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days' annual leave

Life assurance

Wellbeing resources

Salary sacrifice schemes

Career progression opportunities

Job summary

Build Recruitment Limited is seeking a Repairs Planner for a leading social housing provider. You will coordinate repairs, schedule inspections and remedial works, and liaise with residents, housing teams and contractors.

Experience in damp and mould repairs is preferred but not essential; the role focuses on delivering a responsive, high-quality service within strict timescales. You will manage appointments, monitor progress and keep accurate records using scheduling systems, while delivering

Qualifications

• Experience as a repairs planner or scheduler in social housing.
• Experience with damp, mould or condensation repairs is preferred.
• Proficient use of repairs management or scheduling systems.
• Strong organisational and communication skills.

Responsibilities

• Plan, schedule and coordinate repairs and maintenance works across social housing properties.
• Arrange appointments for inspections and remedial works, particularly damp, mould and condensation.
• Allocate jobs to operatives and contractors, ensuring workloads are managed effectively.
• Monitor repair progress and ensure works are completed within agreed timescales.
• Liaise with residents, housing officers, surveyors and contractors to provide updates and resolve scheduling issues.
• Maintain accurate records of repairs, appointments and job progress using relevant scheduling systems.
• Prioritise urgent repairs and cases involving vulnerable residents.
• Follow up on outstanding works and rearrange appointments where necessary.
• Support compliance with relevant housing standards and health and safety requirements.
• Provide excellent customer service while managing resident expectations.

Skills

Repairs planning

Scheduling

Social housing maintenance

Damp and mould repairs

Customer service

Tools

Scheduling systems

Job description

Repairs Planner – Damp & Mould Experience

Salary: £28,000–£31,000 per annum

About the Role

Build Recruitment is recruiting on behalf of our client, a leading provider of building maintenance, refurbishment and retrofit services, who is looking for a Repairs Planner to join their team.

This is an excellent opportunity for someone with experience in repairs planning, scheduling or social housing maintenance. The ideal candidate will have previous experience dealing with damp and mould repairs, although this is not essential.

You will be responsible for coordinating repairs, scheduling appointments and remedial works, liaising with contractors and housing teams, and monitoring jobs to ensure they are completed within the required timescales. You will play an important role in ensuring residents receive a responsive, efficient and high-quality service.

Key Responsibilities

• Plan, schedule and coordinate repairs and maintenance works across social housing properties.
• Arrange appointments for inspections and remedial works, particularly those relating to damp, mould and condensation.
• Allocate jobs to operatives and contractors, ensuring workloads are managed effectively.
• Monitor repair progress and ensure works are completed within agreed timescales.
• Liaise with residents, housing officers, surveyors and contractors to provide updates and resolve scheduling issues.
• Maintain accurate records of repairs, appointments and job progress using relevant scheduling systems.
• Prioritise urgent repairs and cases involving vulnerable residents.
• Follow up on outstanding works and rearrange appointments where necessary.
• Support compliance with relevant housing standards and health and safety requirements.
• Provide excellent customer service while managing resident expectations.

What We're Looking For

• Previous experience as a Repairs Planner, Repairs Scheduler, Maintenance Coordinator or similar.
• Experience within social housing, property maintenance or responsive repairs.
• Ideally, experience dealing with damp, mould and condensation-related repairs.
• Experience using repairs management or scheduling systems.
• Strong organisational skills and the ability to manage a busy workload.
• Excellent communication and customer service skills.
• The ability to prioritise urgent jobs and work effectively under pressure.
• A proactive approach to resolving issues and keeping repairs on track.

What Our Client Offers

• Salary of £28,000–£31,000 per annum.
• 25 days' annual leave, plus bank holidays.
• Training, development and career progression opportunities.
• Life assurance.
• Occupational sick pay.
• Enhanced family leave provisions.
• Salary sacrifice schemes, including holiday purchase, electric vehicle schemes and additional pension contributions.
• Wellbeing resources and counselling services.li>
• Retail and lifestyle discounts.
• Employee recognition initiatives and awards.

If you have experience in repairs planning or scheduling, ideally within social housing and damp and mould repairs, we'd love to hear from you.