Repairs Planner

Confidential; Shenley; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days' annual leave

Bank holidays

Training and career progression

Life assurance

Sick pay

Enhanced family leave

Salary sacrifice schemes

Wellbeing resources

Discounts

Employee recognition

Job summary

Confidential is seeking a Repairs Planner with experience in repairs planning and scheduling, ideally within social housing. The role involves coordinating repairs, scheduling appointments and remedial works, liaising with contractors and housing teams, and monitoring progress to meet timescales.

Experience with damp, mould and condensation repairs is advantageous. Strong organisational and communication skills are essential to provide responsive, high-quality service to residents.

Qualifications

• Experience in repairs planning, scheduling or social housing maintenance.
• Experience with damp and mould repairs is beneficial but not essential.
• Experience using repairs management or scheduling systems.
• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to prioritise urgent repairs and work under pressure.

Responsibilities

• Plan, schedule and coordinate repairs and maintenance works across social housing properties.
• Arrange inspections and remedial works, especially damp, mould and condensation issues.
• Allocate jobs to operatives and contractors while balancing workloads.
• Monitor progress to ensure timely completion of works.
• Communicate with residents, housing officers, surveyors and contractors with updates and issue resolution.
• Maintain accurate records of repairs and job progress using scheduling systems.
• Prioritise urgent repairs and reschedule as needed.
• Support compliance with housing standards and health and safety requirements.
• Provide excellent customer service and manage resident expectations.

Skills

Repairs planning

Scheduling

Social housing

Customer service

Organisational skills

Communication skills

Tools

Repairs management systems

Job description

Repairs Planner Damp & Mould Experience

Salary: £28,000 £31,000 per annum

About the Role

Build Recruitment is recruiting on behalf of our client, a leading provider of building maintenance, refurbishment and retrofit services, who is looking for a Repairs Planner to join their team.

This is an excellent opportunity for someone with experience in repairs planning, scheduling or social housing maintenance. The ideal candidate will have previous experience dealing with damp and mould repairs, although this is not essential.

You will be responsible for coordinating repairs, scheduling appointments and remedial works, liaising with contractors and housing teams, and monitoring jobs to ensure they are completed within the required timescales. You will play an important role in ensuring residents receive a responsive, efficient and high-quality service.

Key Responsibilities

• Plan, schedule and coordinate repairs and maintenance works across social housing properties.
• Arrange appointments for inspections and remedial works, particularly those relating to damp, mould and condensation.
• Allocate jobs to operatives and contractors, ensuring workloads are managed effectively.
• Monitor repair progress and ensure works are completed within agreed timescales.
• Liaise with residents, housing officers, surveyors and contractors to provide updates and resolve scheduling issues.
• Maintain accurate records of repairs, appointments and job progress using relevant scheduling systems.
• Prioritise urgent repairs and cases involving vulnerable residents.
• Follow up on outstanding works and rearrange appointments where necessary.
• Support compliance with relevant housing standards and health and safety requirements.
• Provide excellent customer service while managing resident expectations.

What We're Looking For

• Previous experience as a Repairs Planner, Repairs Scheduler, Maintenance Coordinator or similar.
• Experience within social housing, property maintenance or responsive repairs.
• Ideally, experience dealing with damp, mould and condensation-related repairs.
• Experience using repairs management or scheduling systems.
• Strong organisational skills and the ability to manage a busy workload.
• Excellent communication and customer service skills.
• The ability to prioritise urgent jobs and work effectively under pressure.
• A proactive approach to resolving issues and keeping repairs on track.

What Our Client Offers

• Salary of £28,000 £31,000 per annum.
• 25 days' annual leave, plus bank holidays.
• Training, development and career progression opportunities.
• Life assurance.
• Occupational sick pay.
• Enhanced family leave provisions.
• Salary sacrifice schemes, including holiday purchase, electric vehicle schemes and additional pension contributions.
• Wellbeing resources and counselling services.
• Retail and lifestyle discounts.
• Employee recognition initiatives and awards.

If you have experience in repairs planning or scheduling, ideally within social housing and damp and mould repairs, we'd love to hear from you.