Repairs Planner & Customer Service Specialist

Fortus Recruitment Group; Greater London; On-site; GBP 2,480,000 - 2,755,000; Full time

Job summary

Fortus Recruitment Group is recruiting for a Repairs Planner / Customer Service Agent based in Kingston. This temporary to permanent role starts immediately, handling coordinating repairs and keeping residents informed throughout the process.

You will liaise with operatives, contractors and internal teams to ensure efficient scheduling and high-quality customer service in a social housing setting.

Qualifications

• Experience in repairs planning, scheduling or contact centre environments.
• Strong customer service and communication skills with residents.
• Familiarity with repairs management processes and MS Office.

Responsibilities

• Handle incoming calls from residents about repairs and maintenance.
• Log repair requests accurately in systems.
• Schedule and coordinate appointments for operatives and contractors.
• Plan repairs considering priorities and timescales.
• Manage operative diaries and workloads.
• Inform residents of appointments and changes.

Skills

Repairs planning

Scheduling

Customer service

Communication

Microsoft Office

IT skills

Attention to detail

Tools

Repairs software

Job description

Fortus Recruitment Group is recruiting for a Repairs Planner / Customer Service Agent based in Kingston. This temporary to permanent role starts immediately, handling coordinating repairs and keeping residents informed throughout the process.

You will liaise with operatives, contractors and internal teams to ensure efficient scheduling and high-quality customer service in a social housing setting.