Repairs Planner & Scheduler – Social Housing

Mears; Worcester Park Estate; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Employee Assistance Programme

Life Assurance

Job summary

Mears is seeking a diligent Planner to coordinate repairs, allocate work to operatives, and ensure timely completion. You will act as the vital link between residents, operatives, and colleagues to deliver a responsive repairs service.

Based in our Dartford area, the role focuses on efficient scheduling, progress tracking, and maintaining high customer service levels while adhering to safety and company policies.

Qualifications

• Pervious Planning experience
• Experience in Building maintenance processes
• Experience in Social housing
• Experience working in a fast-paced, pressurised environment
• Strong IT skills with the ability to use job management and scheduling systems
• Excellent time management, organisational, and communication skills
• A customer-first approach with the ability to handle challenging situations

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Manage the repairs inbox, dealing with emails from tenants and the client.
• Handle damp and mould cases, speaking with tenants to assess risk and liaising with the client.
• Support the use of IT systems, ensuring operatives update their PDAs and that schedule-of-rates codes are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep all parties informed.
• Provide cover for other planners and attend meetings or training sessions as needed.
• Adhere to health & safety requirements and assist with reporting and KPI monitoring.

Skills

Planning experience

Building maintenance

Social housing

Fast-paced environment

IT skills

Time management

Organisational skills

Communication skills

Customer-first approach

Tools

Job management systems

Scheduling systems

Job description

Mears is seeking a diligent Planner to coordinate repairs, allocate work to operatives, and ensure timely completion. You will act as the vital link between residents, operatives, and colleagues to deliver a responsive repairs service.

Based in our Dartford area, the role focuses on efficient scheduling, progress tracking, and maintaining high customer service levels while adhering to safety and company policies.