Repairs Planner & Multi-Trade Scheduler

Mears Group; Dover; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Pension contributions: 5% employee / 3

25 days annual leave

Job summary

Mears Group in Dover is seeking an experienced Planner to join the Repairs & Maintenance team. You will coordinate and schedule responsive repairs, allocate jobs to operatives and subcontractors, and manage workloads to ensure timely completions.

You will liaise with residents and internal teams, maintaining accurate records in scheduling systems and prioritising urgent repairs while supporting improvements to planning processes and resident experience.

Qualifications

• Previous experience in a Planner, Scheduler or similar role within social housing, repairs and maintenance, or a similar environment.
• Good understanding of responsive repairs and maintenance operations, ideally within a social housing environment.
• Experience scheduling multi-trade operatives using job management, workforce scheduling and appointment booking systems.

Responsibilities

• Plan and schedule responsive repairs and maintenance works and follow-on appointments efficiently.
• Allocate jobs to operatives and subcontractors, considering trade, location, availability and priority.
• Manage operative diaries and daily workloads to maximise productivity and minimise travel time and missed appointments.
• Monitor outstanding, overdue and follow-on works, progressing jobs to completion.
• Prioritise emergency and urgent repairs in line with service targets.
• Liaise with Supervisors, Managers, Administrators, operatives and contractors to coordinate works.
• Keep residents updated on appointments and changes in a professional, customer-focused manner.
• Ensure scheduling systems are accurate with up-to-date information on appointments and resources.
• Identify scheduling issues and escalate where needed; coordinate multi-trade and follow-on works.
• Reallocate appointments due to cancellations or changes in resources; maintain records for reporting and compliance.

Skills

Planner

Scheduling

Organisational skills

Customer communication

ICT systems

Tools

Job management systems

Workforce scheduling

Appointment booking systems

Microsoft Office

Job description

Mears Group in Dover is seeking an experienced Planner to join the Repairs & Maintenance team. You will coordinate and schedule responsive repairs, allocate jobs to operatives and subcontractors, and manage workloads to ensure timely completions.

You will liaise with residents and internal teams, maintaining accurate records in scheduling systems and prioritising urgent repairs while supporting improvements to planning processes and resident experience.