Repairs & Maintenance Scheduler - Social Housing

Mears; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Employee Assistance Programme

Cycle to Work

Life Assurance

Company Sick Pay

Learning & development

Career progression

Discounts & cashback

Wellbeing networks

Job summary

Mears is seeking a Co-ordinator to support the Tower Hamlets contract, planning and tracking works across repairs and maintenance properties. You will ensure the right people have information and work progresses to agreed timescales in a busy, resident-facing role.

You will work with supervisors, operatives, subcontractors, administrators and clients, keeping residents informed where works take place in occupied homes. A focus on organisation and clear communication is essential.

Qualifications

• Experience in planning, scheduling or coordinating repairs and maintenance works.
• Experience in social housing or a similar property maintenance setting.
• Strong organisation skills and the ability to manage competing priorities in a fast-paced environment.
• Confident using job management systems and Microsoft Office applications to maintain accurate records and monitor progress.
• Clear communication with residents, tradespeople, subcontractors and clients.

Responsibilities

• Schedule operatives and subcontractors across repairs and maintenance, taking account of priorities, availability, access and job requirements.
• Monitor each job from instruction through to completion, identifying delays and escalating issues promptly to the relevant supervisor or manager.
• Arrange appointments and access where needed, and provide clear, timely updates to residents, the client and colleagues.
• Track outstanding work, follow-on tasks and overdue jobs to ensure actions are picked up and records remain current.
• Ensure accurate record keeping and collation of safety certifications.
• Keep planning and job management systems accurate, including work order status and updates.
• Liaise with supervisors and subcontractors to resolve scheduling issues and changes in scope.
• Support the collection and recording of job information and completion evidence in line with contract processes.
• Work with the wider team to meet service targets and deliver a professional, customer-focused service.

Skills

Planning & scheduling

Coordinating repairs

Social housing

MS Office

Resident communication

Education

GCSEs English & Maths

Tools

Job management systems

Scheduling software

Job description

Mears is seeking a Co-ordinator to support the Tower Hamlets contract, planning and tracking works across repairs and maintenance properties. You will ensure the right people have information and work progresses to agreed timescales in a busy, resident-facing role.

You will work with supervisors, operatives, subcontractors, administrators and clients, keeping residents informed where works take place in occupied homes. A focus on organisation and clear communication is essential.