Repairs Planner

Fortus Recruitment Group; Essex; On-site; GBP 22,000 - 31,000; Full time

Job summary

Fortus Recruitment Group is seeking an experienced Repairs Planner to join their team in Hutton on a temp-to-perm basis. The role involves coordinating repairs, scheduling works, and managing operatives’ diaries to ensure timely completion.

You will liaise with residents and customers, coordinate with subcontractors and internal teams, and maintain records. A strong focus on organisation, communication and customer service is essential for success in this busy environment.

Qualifications

• Previous experience as a Repairs Planner, Planner, Scheduler or similar.
• Experience in social housing, property services, repairs or maintenance is desirable.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Confident managing a busy workload and prioritising tasks.
• Good IT and Microsoft Office skills.
• Proactive and professional approach.
• Ability to work well under pressure.

Responsibilities

• Plan and schedule repairs and maintenance works.
• Allocate jobs to operatives and manage diaries.
• Book appointments with residents and customers.
• Liaise with operatives, subcontractors and internal teams.
• Keep customers updated on repairs and appointments.
• Monitor outstanding jobs and progress works.
• Manage access issues, cancellations and rebooking.
• Handle customer queries and escalate where required.
• Maintain accurate records and update systems.
• Ensure jobs are completed within agreed timescales and SLAs.
• Provide general administration and support within the repairs team.

Skills

Organisational skills

Time management

Customer service

Communication

MS Office

Prioritisation

IT skills

Tools

MS Office

Job description

Repairs Planner

Location: Hutton

Rate: Up to £19ph

Contract: Temp to Perm

Fortus Recruitment are currently working with a well-established organisation who are looking for an experienced Repairs Planner to join their team in Hutton on a temp-to-perm basis.

The role will involve coordinating and scheduling repairs, managing operative diaries and ensuring works are completed efficiently and within agreed timescales.

Key Responsibilities

• Planning and scheduling repairs and maintenance works
• Allocating jobs to operatives and managing diaries
• Booking appointments with residents and customers
• Liaising with operatives, subcontractors and internal teams
• Keeping customers updated on repairs and appointments
• Monitoring outstanding jobs and ensuring works are progressed
• Managing access issues, cancellations and rebooking
• Dealing with customer queries and escalating issues where required
• Maintaining accurate records and updating relevant systems
• Ensuring jobs are completed within agreed timescales and SLAs
• General administration and support within the repairs team

Skills & Experience

• Previous experience as a Repairs Planner, Planner, Scheduler or similar
• Experience within social housing, property services, repairs or maintenance is desirable
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Confident managing a busy workload and prioritising tasks
• Good IT and Microsoft Office skills
• Proactive and professional approach
• Ability to work well under pressure

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.