Repairs Operations Manager

Carrington West; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Repairs Operations Manager to lead housing repairs in a vibrant borough. This role involves overseeing a dedicated team, ensuring high-quality service delivery, and fostering a culture of continuous improvement. The ideal candidate will have a proven track record in managing repairs services, strong leadership skills, and a commitment to customer satisfaction. Join a forward-thinking organization where your contributions will directly impact residents' lives and enhance community well-being.

Qualifications

• Experience managing a Direct Labour Organisation in housing repairs.
• Strong knowledge of housing repairs legislation and risk management.

Responsibilities

• Oversee day-to-day operations of the in-house repairs team.
• Ensure compliance with health and safety regulations and manage budgets.

Skills

Leadership

Customer Satisfaction

Performance Management

Health and Safety Regulations

Communication Skills

Education

IOSH or NEBOSH Certification

Asbestos Awareness Certification

Job description

Repairs Operations Manager

Rate: £45p/h Inside IR35
Location: Royal Borough of Kensington and Chelsea
Department: Housing Management - Repairs
Contract: 6 month rolling- 36 hours a week

Are you a strategic, results-driven leader with a passion for service excellence in housing repairs? The Royal Borough of Kensington and Chelsea (RBKC) is seeking an experienced Repairs Operations Manager to lead our responsive repairs, voids, and planned maintenance services.

About the Role
Reporting to the Head of Housing Repairs, you'll oversee the day-to-day operations of our in-house repairs team, managing a workforce of approximately 40 staff through five direct reports. You'll be responsible for delivering high-quality repairs and maintenance services to residents, with a strong focus on customer satisfaction, performance management, value for money, and health and safety.

You will lead:
·A Responsive Repairs team, ensuring high productivity and service delivery.
·A Voids team, minimising turnaround times and refurbishing properties to a high standard.
·A Planned Works team, delivering works packages efficiently and within budget.
You'll be expected to minimise the use of external contractors by developing a capable multi-trade workforce and ensuring operational efficiency through self-delivery.

Key Responsibilities
·Provide effective leadership and direction across all repairs services
·Implement and monitor performance management frameworks
·Drive continuous improvement through service innovation and resident feedback
·Manage service budgets and ensure financial accountability
·Embed a strong health and safety culture across the team
·Support procurement processes and manage contractor performance
·Ensure compliance with CDM, COSHH, RIDDOR, and asbestos regulations
·Develop staff through performance reviews and a structured training matrix
·Maintain a 24/7 responsive repairs rota

About You
We're looking for someone who brings:
·Proven experience managing a DLO (Direct Labour Organisation) in housing repairs or a similar environment
·Excellent knowledge of housing repairs legislation, health and safety regulations, and risk management
·Strong leadership and decision-making skills, with a record of motivating diverse teams
·Experience using KPIs and benchmarking to improve service delivery
·Exceptional communication and IT skills, with the ability to engage internal and external stakeholders

Qualifications (Desirable):
·IOSH or NEBOSH
·Asbestos Awareness Certification

Our Values
At RBKC, we are committed to putting communities first. We are looking for someone who lives our values:
·Putting Communities First - Involve residents in shaping services
·Respect - Embrace diversity and promote inclusion
·Integrity - Act with transparency and compassion
·Working Together - Collaborate to deliver seamless services

This role offers a unique opportunity to make a tangible difference to residents' lives by ensuring a high-performing and responsive housing repairs service.

Apply Now
If you're ready to lead from the front and play a key role in improving housing services across one of London's most unique boroughs, we'd love to hear from you.

Please email your up to date Cv to [e-mail]