Repairs Operations Leader – 25k Homes, Resident-Focused

Kirklees Metropolitan Council; Greater London; Sur place; GBP 71 000 - 75 000; Plein temps

Résumé du poste

Royal Borough of Greenwich in London is seeking an experienced Repairs Operations Manager to lead a responsive repairs service for around 25,000 Council homes. You will drive performance, safety, and customer focus, delivering high-quality, compliant repairs across the borough.

The role requires strategic and operational leadership, budget management up to significant levels, and collaboration with multiple departments and senior stakeholders to achieve housing and sustainability goals.

Responsabilités

• Lead a large, multi-disciplinary team (up to 125 staff) delivering responsive repairs across the borough’s housing stock.
• Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.
• Drive service improvements and champion a culture of accountability, safety, and continuous improvement.
• Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council’s housing and sustainability goals.
• Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.
• Embed customer-centric practices, learning from complaints and feedback to improve service delivery.
• Manage significant budgets, delivering value for money and maximising resource effectiveness.

Description du poste

Royal Borough of Greenwich in London is seeking an experienced Repairs Operations Manager to lead a responsive repairs service for around 25,000 Council homes. You will drive performance, safety, and customer focus, delivering high-quality, compliant repairs across the borough.

The role requires strategic and operational leadership, budget management up to significant levels, and collaboration with multiple departments and senior stakeholders to achieve housing and sustainability goals.