Repairs Operations Lead — Housing & Safety

New Start; Greater London; Hybrid; GBP 71,000 - 75,000; Full time

Job summary

Royal Borough of Greenwich in London is recruiting a Repairs Operations Manager to lead a high-profile responsive repairs service across around 25,000 council homes. You will oversee up to 125 staff, drive performance, safety, and resident satisfaction, and work across departments to align with housing and sustainability goals.

You will ensure compliance with legislation and safety standards, manage significant budgets, and champion continuous improvement in service delivery for residents of

Qualifications

• Proven senior-level leadership experience in repairs and maintenance within the social housing sector.
• Strong track record of operational service delivery, team leadership, and budget management.
• Ability to work strategically and operationally – leading transformation, driving efficiency, and enhancing resident satisfaction.
• Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.
• Excellent stakeholder management, communication, and problem-solving skills.

Responsibilities

• Lead a large, multi-disciplinary team (up to 125 staff) delivering responsive repairs across the borough’s housing stock.
• Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.
• Drive service improvements and champion a culture of accountability, safety, and continuous improvement.
• Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council’s housing and sustainability goals.
• Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.
• Embed customer-centric practices, learning from complaints and feedback to improve service delivery.
• Manage significant budgets, delivering value for money and maximising resource effectiveness.

Job description

Royal Borough of Greenwich in London is recruiting a Repairs Operations Manager to lead a high-profile responsive repairs service across around 25,000 council homes. You will oversee up to 125 staff, drive performance, safety, and resident satisfaction, and work across departments to align with housing and sustainability goals.

You will ensure compliance with legislation and safety standards, manage significant budgets, and champion continuous improvement in service delivery for residents of