Repairs manager

Monmouthshire Housing Association; Cwmbran; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave plus bank holidays

Health Cash Plan

Flexible and agile working options

Contributory pension scheme

Cycle to Work scheme

Access to learning, development and personal growth opportunities

Job summary

Monmouthshire Housing Association seeks an experienced Repairs Manager to oversee their Reactive Repairs Service in Cwmbran. The role involves managing trade teams, ensuring performance standards and customer satisfaction, and promoting health and safety compliance. Candidates should have relevant technical qualifications, significant experience in housing maintenance, and the ability to lead high-performing teams. Benefits include generous leave, health cash plan, and flexible working options.

Qualifications

• Significant experience managing a reactive repairs service within a housing or similar environment.
• Strong understanding of housing maintenance, compliance and health & safety.
• Willingness to work towards SMSTS and/or IOSH qualification.

Responsibilities

• Manage the delivery of the reactive repairs service across MHA’s homes.
• Lead, motivate and manage multi-disciplinary trade teams and external contractors.
• Set, monitor and report on Key Performance Indicators to drive service improvement.
• Ensure compliance with health & safety legislation, including risk assessments.
• Manage contracts to deliver value for money and service quality.

Skills

In-depth knowledge of housing maintenance and compliance

Experience managing trade teams and contractors

Experience setting and monitoring performance targets

Ability to speak and write in Welsh

Education

Relevant technical qualification or equivalent experience

Job description

Monmouthshire Housing Association (MHA) is committed to providing safe, secure and well‑maintained homes for our customers. We value openness, fairness, flexibility and achievement, and we believe everyone deserves a home they can be proud of.

Role

We are looking for an experienced and motivated Repairs Manager to lead our Reactive Repairs Service. You will be responsible for managing a team of directly employed trade staff and external contractors to deliver a high‑quality, timely and value‑for‑money repairs service to our contract holders.

You will play a key role in ensuring performance standards are met, health and safety compliance is maintained, and customer satisfaction remains at the heart of everything we do.

Key Responsibilities

• Manage the delivery of the reactive repairs service across MHA’s homes
• Lead, motivate and manage multi‑disciplinary trade teams and external contractors
• Set, monitor and report on Key Performance Indicators to drive service improvement
• Ensure compliance with health & safety legislation, including risk assessments and safe systems of work
• Manage contracts to deliver value for money and service quality
• Contribute to budget management and cost control
• Support the wider Repairs and Voids service as required
• Promote tenant engagement and contribute to MHA’s ‘Rent First’ culture

About You

You will have significant experience managing a reactive repairs service within a housing or similar environment and a strong understanding of housing maintenance, compliance and health & safety.

Essential Requirements

Relevant technical qualification or equivalent experience

• In‑depth knowledge of housing maintenance and compliance
• Experience managing trade teams and contractors
• Experience setting and monitoring performance targets
• Understanding of Fitness for Human Habitation and housing hazards

SMSTS and/or IOSH qualification (or willingness to work towards)

Ability to speak and write in Welsh

What We Offer

• Generous annual leave plus bank holidays and volunteering days
• Health Cash Plan
• Flexible and agile working options
• Contributory pension scheme
• Cycle to Work scheme
• Access to learning, development and personal growth opportunities

How to Apply

If you’re passionate about delivering excellent housing repairs services and leading high‑performing teams, we’d love to hear from you.

Visit wwws.monmouthshirehousing.co.uk/careers for more information and to apply.