Reactive Repairs Manager — Lead Housing Repairs Team

Monmouthshire Housing Association; Cwmbran; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave plus bank holidays

Health Cash Plan

Flexible and agile working options

Contributory pension scheme

Cycle to Work scheme

Access to learning, development and personal growth opportunities

Job summary

Monmouthshire Housing Association seeks an experienced Repairs Manager to oversee their Reactive Repairs Service in Cwmbran. The role involves managing trade teams, ensuring performance standards and customer satisfaction, and promoting health and safety compliance. Candidates should have relevant technical qualifications, significant experience in housing maintenance, and the ability to lead high-performing teams. Benefits include generous leave, health cash plan, and flexible working options.

Qualifications

• Significant experience managing a reactive repairs service within a housing or similar environment.
• Strong understanding of housing maintenance, compliance and health & safety.
• Willingness to work towards SMSTS and/or IOSH qualification.

Responsibilities

• Manage the delivery of the reactive repairs service across MHA’s homes.
• Lead, motivate and manage multi-disciplinary trade teams and external contractors.
• Set, monitor and report on Key Performance Indicators to drive service improvement.
• Ensure compliance with health & safety legislation, including risk assessments.
• Manage contracts to deliver value for money and service quality.

Skills

In-depth knowledge of housing maintenance and compliance

Experience managing trade teams and contractors

Experience setting and monitoring performance targets

Ability to speak and write in Welsh

Education

Relevant technical qualification or equivalent experience

Job description

Monmouthshire Housing Association seeks an experienced Repairs Manager to oversee their Reactive Repairs Service in Cwmbran. The role involves managing trade teams, ensuring performance standards and customer satisfaction, and promoting health and safety compliance. Candidates should have relevant technical qualifications, significant experience in housing maintenance, and the ability to lead high-performing teams. Benefits include generous leave, health cash plan, and flexible working options.