Repairs Manager

WPS; Birmingham; On-site; GBP 60,000 - 75,000; Full time

Job summary

WPS in Birmingham is seeking an experienced Repairs Manager to lead a multi-trade repairs team and drive high-quality service delivery for customers and communities.

You will oversee Supervisors, Administrators, Planners and Operatives, manage large maintenance contracts, ensure health & safety compliance and build strong relationships with clients and stakeholders. A full UK driving licence is required.

Qualifications

• Experience as Repairs Manager or similar in responsive maintenance or social housing.
• Strong knowledge of reactive maintenance operations.
• Experience managing large maintenance contracts.
• Experience leading large operational teams and supply chain partners.
• Excellent Health & Safety understanding.
• Commercial awareness with budgets and performance.
• Strong communication and stakeholder management skills.
• Ability to influence and build relationships at all levels.
• Highly organised, customer-focused and results-driven.
• Full UK Driving Licence.

Responsibilities

• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives.
• Drive excellent customer satisfaction and continuously improve service delivery.
• Oversee the scheduling and delivery of large multi-trade repairs, ensuring the right resources are allocated.
• Manage operational performance, productivity and quality across the contract.
• Ensure policies and procedures are consistently followed across the workforce.
• Work closely with Commercial teams to identify and resolve invoicing issues and maximise contract performance.
• Champion Health & Safety compliance and create a positive safety culture.
• Build strong relationships with clients, customers and internal stakeholders.
• Monitor performance against KPIs and drive continuous improvement initiatives.

Skills

Team leadership

Operations management

Stakeholder management

Budget management

Health & Safety compliance

Driving licence

Job description

Birmingham

Ready to Lead, Inspire and Make a Difference? We’re looking for an experienced

Repairs Manager

Birmingham

Ready to Lead, Inspire and Make a Difference?

We’re looking for an experienced Repairs Manager to join our growing WPS business and play a key role in delivering exceptional responsive maintenance services to our customers and communities.

This is an exciting opportunity for a proven leader who thrives in a fast-paced environment, enjoys building high-performing teams, and is passionate about delivering outstanding customer service. If you have experience in a similar Repairs Manager role and are looking for your next challenge, we’d love to hear from you!

What You'll Be Doing

• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives
• Drive excellent customer satisfaction and continuously improve service delivery
• Oversee the scheduling and delivery of large multi-trade repairs, ensuring the right resources are allocated
• Manage operational performance, productivity and quality across the contract
• Ensure policies and procedures are consistently followed across the workforce
• Work closely with Commercial teams to identify and resolve invoicing issues and maximise contract performance
• Champion Health & Safety compliance and create a positive safety culture
• Build strong relationships with clients, customers and internal stakeholders
• Monitor performance against KPIs and drive continuous improvement initiatives

What We’re Looking For

We’re seeking a confident and experienced leader who can motivate teams and deliver excellent operational results.

Essential Requirements

• Previous experience in a Repairs Manager role or a similar management position within responsive maintenance, repairs or social housing
• Strong knowledge of reactive maintenance operations
• Proven track record of managing large maintenance contracts
• Experience leading large operational teams and supply chain partners
• Excellent understanding of Health & Safety legislation and compliance
• Strong commercial awareness and experience managing budgets and performance
• Exceptional communication and stakeholder management skills
• Ability to influence and build relationships at all levels
• Highly organised, customer-focused and results-driven
• Full UK Driving Licence

Why Join Us?

• Be part of a respected and growing business
• Work alongside talented and passionate colleagues
• Make a real difference to customers and local communities
• Enjoy opportunities for professional development and career progression
• Join a business that values innovation, collaboration and continuous improvement

Our commitments: Do not remove this text

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.

As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at