Senior Repairs Supervisor

Wates Group; Croydon; On-site; GBP 42,000 - 62,000; Full time

Job summary

WPS Business in Croydon is seeking a Senior Repairs Supervisor to lead a high-performance team delivering responsive repairs, voids, disrepair and planned works for residential housing contracts. You will drive operational excellence, meet KPIs, and uphold strict health and safety standards to ensure first-class service daily.

This role offers a clear progression path to Contract Manager or Operations Manager and requires strong leadership, stakeholder management and a customer-focused approach.

Qualifications

• Strong leadership with people management experience in housing repairs or property maintenance.
• Experience overseeing supervisors, operatives and subcontractors.
• Solid understanding of social housing maintenance and KPI-driven delivery.
• Excellent stakeholder management and client relationship skills.
• Knowledge of housing maintenance legislation and industry best practices.

Responsibilities

• Lead and manage a team of supervisors, administrators, operatives and subcontractors.
• Support the Project Lead and provide leadership across the contract in their absence.
• Ensure repairs, voids, disrepair and planned works are delivered safely, efficiently and within KPIs.
• Drive operational performance through planning, resource management and quality assurance.
• Build relationships with clients and attend contract performance review meetings.
• Monitor and improve productivity, customer satisfaction and commercial performance.
• Conduct regular quality inspections, pre and post works checks and compliance audits.
• Lead team development through coaching, performance reviews and toolbox talks.
• Ensure health, safety and compliance requirements are met.
• Investigate complaints and drive continuous improvement.

Skills

Leadership

People management

Housing repairs

Voids & planned works

Contract & KPI focus

Education

SSSTS or SMSTS

Asbestos Awareness

Job description

WPS Business

Lead, Inspire and Deliver Outstanding Repairs Services

Are you an experienced leader within the housing, property maintenance or repairs sector looking for your next challenge?

Senior Repairs Supervisor

Location: Croydon Office

We’re looking for a Senior Repairs Supervisor to join our growing WPS business in Croydon. This is a fantastic opportunity for a motivated and people-focused leader to oversee a high-performing team delivering responsive repairs, voids, disrepair and planned works services across residential housing contracts.

You’ll play a pivotal role in driving operational excellence, achieving key performance targets, maintaining exceptional health and safety standards, and ensuring customers receive a first-class service every day.

This role also offers a clear pathway for future progression into Contract Manager or Operations Manager positions.

What You’ll Be Doing

• Lead and manage a team of supervisors, administrators, operatives and subcontractors
• Support the Project Lead and provide leadership across the contract in their absence
• Ensure repairs, voids, disrepair and planned works are delivered safely, efficiently and within agreed KPIs
• Drive operational performance through effective planning, resource management and quality assurance
• Build strong relationships with clients and attend contract performance review meetings
• Monitor and improve productivity, customer satisfaction and commercial performance
• Conduct regular quality inspections, pre and post works checks and compliance audits
• Lead team development through coaching, performance reviews, training and toolbox talks
• Ensure all health, safety and compliance requirements are consistently met
• Investigate complaints, resolve issues and drive a culture of continuous improvement

What We’re Looking For

• Strong leadership and people management experience within housing repairs, property maintenance or property management
• Previous experience managing supervisors, operatives and subcontractors
• A solid understanding of social housing maintenance, responsive repairs, voids and planned works
• Excellent knowledge of housing maintenance legislation and industry best practices
• Experience working within KPI-driven service delivery environments
• Strong commercial awareness and an understanding of contract performance
• Excellent stakeholder management and client relationship skills
• The confidence to lead teams, make decisions and drive performance improvements
• Strong communication, organisation and problem-solving abilities
• A genuine passion for delivering excellent customer service

Essential Qualifications & Experience

• SSSTS or SMSTS (Mandatory)
• Asbestos Awareness (Mandatory)

Why Join Us

You’ll be joining a supportive and ambitious business where you’ll have the opportunity to make a real impact on service delivery, customer satisfaction and team performance.

We invest in our people, provide opportunities for development and recognise those who consistently deliver outstanding results.

Our commitments: Do not remove this text

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]