Repairs Operations Leader

Wates Group; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Birmingham based Wates Group is seeking an experienced Repairs Manager to lead the delivery of responsive maintenance services in our WPS business line. You will manage a large operational team and partner with supply chain partners, ensuring safety, quality and client satisfaction.

The role requires proven leadership in repairs or social housing, strong budget and KPI management, and a proactive, customer-focused approach to drive continuous improvement across the contract.

Qualifications

• Previous experience in a Repairs Manager role or a similar management position within responsive maintenance, repairs or social housing
• Strong knowledge of reactive maintenance operations
• Proven track record of managing large maintenance contracts
• Experience leading large operational teams and supply chain partners
• Excellent understanding of Health & Safety legislation and compliance
• Strong commercial awareness and experience managing budgets and performance
• Exceptional communication and stakeholder management skills
• Ability to influence and build relationships at all levels
• Highly organised, customer-focused and results-driven
• Full UK Driving Licence

Responsibilities

• Lead the operational delivery of responsive maintenance services, ensuring works are completed safely, efficiently and to the highest standards
• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives
• Drive excellent customer satisfaction and continuously improve service delivery
• Oversee the scheduling and delivery of large multi-trade repairs, ensuring the right resources are allocated
• Manage operational performance, productivity and quality across the contract
• Ensure policies and procedures are consistently followed across the workforce
• Work closely with Commercial teams to identify and resolve invoicing issues and maximise contract performance
• Champion Health & Safety compliance and create a positive safety culture
• Build strong relationships with clients, customers and internal stakeholders
• Monitor performance against KPIs and drive continuous improvement initiatives

Job description

Birmingham based Wates Group is seeking an experienced Repairs Manager to lead the delivery of responsive maintenance services in our WPS business line. You will manage a large operational team and partner with supply chain partners, ensuring safety, quality and client satisfaction.

The role requires proven leadership in repairs or social housing, strong budget and KPI management, and a proactive, customer-focused approach to drive continuous improvement across the contract.