Repairs Supervisor

Wates; Greater London; On-site; GBP 42,000 - 52,000; Full time

Job summary

Wates in Croydon is seeking a Senior Repairs Supervisor to lead a high-performing team delivering responsive repairs, voids, disrepair and planned works for housing contracts. You will ensure safe, efficient delivery, meet KPIs and drive continuous improvement.

As a pivotal leader, you will collaborate with clients, manage subcontractors, and mentor staff towards performance excellence while maintaining health and safety standards.

Qualifications

• Strong leadership and people management experience within housing repairs, property maintenance or property management.
• Experience managing supervisors, operatives and subcontractors.
• Solid understanding of social housing maintenance, responsive repairs, voids and planned works.
• Excellent knowledge of housing maintenance legislation and industry best practices.
• Experience working in KPI-driven service delivery environments.
• Strong commercial awareness and understanding of contract performance.
• Excellent stakeholder management and client relationships.
• Ability to lead teams, make decisions and drive performance improvements.
• Strong communication, organisation and problem-solving abilities.
• SSSTS or SMSTS is mandatory.

Responsibilities

• Lead and manage a team of supervisors, administrators, operatives and subcontractors.
• Support the Project Lead and provide leadership across the contract in their absence.
• Ensure repairs, voids, disrepair and planned works are delivered safely, efficiently and within KPIs.
• Drive operational performance through planning, resource management and quality assurance.
• Build strong relationships with clients and attend contract performance review meetings.
• Monitor and improve productivity, customer satisfaction and commercial performance.
• Conduct regular quality inspections, pre and post works checks and compliance audits.
• Lead team development through coaching, performance reviews, training and toolbox talks.
• Ensure health, safety and compliance requirements are met.
• Investigate complaints, resolve issues and drive continuous improvement.

Skills

Leadership

People management

KPI-driven service delivery

Stakeholder management

Client relationship skills

Communication

Problem-solving

SSSTS/SMSTS

Job description

We're looking for a Senior Repairs Supervisor to join our growing WPS business in Croydon. This is a fantastic opportunity for a motivated and people-focused leader to oversee a high-performing team delivering responsive repairs, voids, disrepair and planned works services across residential housing contracts.

You'll play a pivotal role in driving operational excellence, achieving key performance targets, maintaining exceptional health and safety standards, and ensuring customers receive a first-class service every day.

This role also offers a clear pathway for future progression into Contract Manager or Operations Manager positions.

What You'll Be Doing

• Lead and manage a team of supervisors, administrators, operatives and subcontractors
• Support the Project Lead and provide leadership across the contract in their absence
• Ensure repairs, voids, disrepair and planned works are delivered safely, efficiently and within agreed KPIs
• Drive operational performance through effective planning, resource management and quality assurance
• Build strong relationships with clients and attend contract performance review meetings
• Monitor and improve productivity, customer satisfaction and commercial performance
• Conduct regular quality inspections, pre and post works checks and compliance audits
• Lead team development through coaching, performance reviews, training and toolbox talks
• Ensure all health, safety and compliance requirements are consistently met
• Investigate complaints, resolve issues and drive a culture of continuous improvement

Are you an experienced leader within the housing, property maintenance or repairs sector looking for your next challenge?, We're keen to hear from candidates who have:

• Strong leadership and people management experience within housing repairs, property maintenance or property management
• Previous experience managing supervisors, operatives and subcontractors
• A solid understanding of social housing maintenance, responsive repairs, voids and planned works
• Excellent knowledge of housing maintenance legislation and industry best practices
• Experience working within KPI-driven service delivery environments
• Strong commercial awareness and an understanding of contract performance
• Excellent stakeholder management and client relationship skills
• The confidence to lead teams, make decisions and drive performance improvements
• Strong communication, organisation and problem-solving abilities
• A genuine passion for delivering excellent customer service, SSSTS or SMSTS (Mandatory)