Scheduler(Internal)

Axis CLC Group; Sittingbourne; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Medical scheme options and life cover

25 days’ holiday + bank holidays

Perkbox benefits worth up to £350 per:

24/7 GP wellbeing support

1 paid volunteer day

£2,000 refer-a-friend bonus after prob

Development and progression acrossAxis

Job summary

Axis CLC Group is seeking a highly organised Scheduler to join our Repairs and Maintenance team in Sittingbourne. The role focuses on planning, scheduling, and coordinating repairs and maintenance works to maximise operatives' productivity and deliver a high-quality service to residents and clients.

You will act as the central communication link between residents, operatives, supervisors and client teams, ensuring work moves smoothly from start to finish.

Qualifications

• Experience in scheduling, planning, administration or high-volume customer service.
• Familiar with repairs/maintenance terminology and KPIs.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works, escalating to out-of-hours services when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

IT literacy

Customer service

Deadline driven

Scheduling experience

Housing repairs experience

KPIs knowledge

ROCC/Opti-time/DRS knowledge

Tools

ROCC

Opti-time

DRS

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role

We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

This role will be based in our Sittingbourne office; successful candidates will complete training in our head office based in Stratford.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.

• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.

• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).

• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.

• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.

• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.

• Ensure operatives are correctly using and updating PDAs and digital systems.

• Act as the key communication link between residents, operatives and client teams.

• Maintain accurate records, notes and job updates across all systems.

• Support the wider scheduling team, providing cover during absences where required.

About You

• IT literate, with confidence using scheduling and job management systems.

• Excellent telephone manner and communication skills.

• Strong attention to detail and ability to prioritise workload.

• Ability to work to tight deadlines in a busy environment.

• Experience in scheduling, planning, administration or high-volume customer service/call handling.

• Experience within social housing, repairs or maintenance environments.

• Knowledge of repairs and maintenance terminology and KPIs.

• Experience using systems such as ROCC, Opti-time or DRS.

What We Offer

• Salary: Up to £31,000 per annum depending on expeerience

• Pension, medical scheme options and life assurance

• 25 days’ holiday + bank holidays

• Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support

• 24/7 GP referral and wellbeing support service

• 1 paid volunteer day

• £2,000 refer-a-friend bonus after the referee passes probation

• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.