Repairs Helpdesk Customer Service Advisor

Brighton & Hove City Council; Brighton; On-site; GBP 33,000 - 34,000; Full time

Job summary

An established industry player is seeking a passionate individual to join their customer service team as a Repairs Helpdesk Customer Service Advisor. In this dynamic role, you will be the first point of contact for residents reporting repairs and requesting updates, ensuring that each interaction is handled with empathy and professionalism. The position offers a supportive environment with opportunities for ongoing development, making it perfect for those who thrive in a fast-paced setting and enjoy helping others. If you're ready to make a difference in your community, this is the ideal opportunity for you.

Benefits

Vollständige Einarbeitung

Laufende Entwicklungsmöglichkeiten

Qualifications

• Starke Kommunikations- und Empathiefähigkeiten sind erforderlich.
• Gute IT-Kenntnisse und hohe Aufmerksamkeit für Details sind wichtig.

Responsibilities

• Beantwortung von Anrufen und E-Mails von Bewohnern, die Reparaturen benötigen.
• Bereitstellung genauer Informationen und Unterstützung.

Skills

Kommunikationsfähigkeiten

IT-Kenntnisse

Aufmerksamkeit für Details

Teamarbeit

Initiative

Druckresistenz

Empathie

Job description

Repairs Helpdesk Customer Service Advisor

• Directorate: BHCC - Homes and Adult Social Care
• Salary: £33,349 - £33,889 (including 5.5 hours p/w contracted overtime)
• Contract: Permanent
• Closing Date: Apply by 15 May 2025

Location

Job Summary

Job reference: [Insert reference]

• Positions available: 1

Working hours

• 37 hours per week plus 5.5 hours contracted overtime
• Closing date: 15 May 2025

Job category

• Customer Services

Organisation

• Brighton & Hove City Council

Job introduction

Are you passionate about providing excellent customer service? Join our team as the first point of contact for residents reporting repairs and requesting updates on their existing repairs.

If you're looking to use your skills in a dynamic environment where no two days are the same, we want to hear from you.

For an informal discussion, contact Nic Brown, Repairs Helpdesk Supervisor, at [e-mail] or call 07592 591378.

About the role

What will I be doing?

• Answering inbound calls and emails from residents requiring repairs to council properties.
• Providing accurate information, advice, and assistance.
• Using in-house IT systems to issue and assign jobs to relevant trade teams.
• Liaising with other council teams verbally and in writing.
• Conducting customer surveys via outbound calls.

What we are looking for

• Strong communication and empathy skills
• Good IT skills
• High attention to detail
• A passion for helping others
• Teamwork and initiative
• Ability to work under pressure
• Comfort interacting with diverse and vulnerable individuals

In return, we offer:

• A full induction and ongoing development

Applicants must upload a CV and answers to shortlisting questions, which are critical for assessing your suitability based on the person specification. Please review our guidance on CV and shortlisting questions before applying.

Additional information

Your salary will be pro-rata if the position is less than 37 hours or term-time only.

Learn more about our values and benefits at Why work for us.

Company information

Encouraging a diverse workforce

We value diversity and are committed to building a workforce that reflects our community. We especially encourage applications from BME, White Other backgrounds, disabled individuals, males, or trans persons.