Customer Service Advisor

Tate Recruitment; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a friendly and organized Customer Service Advisor to join their growing team. This role focuses on delivering exceptional customer experiences by addressing inquiries, processing orders, and onboarding new clients. You will be the first point of contact for customers, ensuring their needs are met with professionalism and care. The company, specializing in high-speed broadband for rural areas, values reliability and excellent support. If you are proactive and enjoy helping others, this opportunity is perfect for you.

Benefits

20 days holiday plus Bank Holidays

Hybrid working after training

Qualifications

• Experience in customer service or administration is essential.
• Excellent communication skills, both verbal and written.

Responsibilities

• Manage customer inquiries via phone and email.
• Onboard new customers and process orders smoothly.
• Resolve customer complaints with professionalism.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Attention to Detail

Proactive Team Player

Tools

Customer Management Systems

Job description

Contract:

• Temp with the view to go perm - must be available immediately

Location:

• NW4 ( must be within a commutable drive as no nearby tube/station)

Hybrid:

• 3 days in the office / 2 at home (after training period, usually a few months)

Working Hours:

• Monday to Friday, 9:00am – 5:30pm (37.5 hours per week).

We’re looking for a friendly, reliable and organised person to join our clients growing team as a Customer Service Advisor. Our client is one of the fastest growing UK-based internet provider specialising in fast, reliable broadband for rural and remote areas. Using 4G and 5G technology, They deliver high-speed internet where traditional landline and fibre services lack, backed by expert support and excellent customer reviews.

This role is all about helping their existing customers have a great experience, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly

Role Overview: As the initial point of contact for customers, you will manage a variety of administrative and support tasks, including:

• Addressing customer inquiries via phone and email, covering topics such as billing, contract details, and general account support.
• Processing customer orders, returns, and replacement equipment.
• Onboarding new customers, managing their orders, keeping them updated, and ensuring a smooth installation or setup process.
• Handling and resolving customer complaints with professionalism and care.
• Coordinating with internal teams, such as technical support and operations, to ensure a seamless customer experience.

Qualifications:

• Previous experience in customer service, operations, or administration is essential.
• Excellent communication skills—clear, friendly, and confident both on the phone and in writing.
• Highly organized with strong attention to detail, capable of managing multiple tasks effectively.
• Proficient in using systems to process orders, track returns, and maintain accurate customer records.
• A proactive, dependable team player willing to assist wherever needed.

Working Hours:

• Monday to Friday, 9:00am – 5:30pm (37.5 hours per week).

Benefits:

• 20 days holiday plus Bank Holidays.
• Hybrid working once fully trained.