Technical Customer Service Advisor

TN United Kingdom; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Technical Customer Service Advisor to join their vibrant team in Brighton. This role involves providing essential support to customers, troubleshooting technical issues, and collaborating with teams to enhance product offerings. With a focus on career progression and a supportive work environment, this position offers a unique opportunity to grow within a company recognized for its exceptional workplace culture. If you're passionate about customer service and eager to learn, this is the perfect chance to make a meaningful impact.

Benefits

Private medical insurance

Discounted fitness memberships

Onsite gym

25 days holiday plus bank holidays

Social activities and events

Qualifications

• Passion for delivering first-class customer service.
• Ability to learn about products and technology.

Responsibilities

• Provide accurate technical product support via phone, email, or webchat.
• Troubleshoot, diagnose, and resolve installation issues promptly.

Skills

Customer Service

Technical Support

Troubleshooting

Education

High School Diploma

Relevant Certifications

Job description

Social network you want to login/join with:

Technical Customer Service Advisor, Brighton

Client:

Paxton Access

Location:

Brighton, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

c3e07ee067f7

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

At the heart of Paxton, we are innovators, harnessing new technology to provide better solutions for our customers. With nearly 40 years of experience and a global presence, our team of over 400 employees is dedicated to excellence.

We foster a vibrant environment with a focus on company culture, career progression, training, development, and recognition of achievement.

Benefits and salary include:

• A lively social calendar with activities like wine tasting, cooking classes, onsite yoga, staff parties, and monthly events.
• Private medical insurance (opt-in) and healthcare cashback with Health Shield.
• Being part of a Carbon Neutral company in the UK, France, Germany & South Africa.
• Modern offices with collaboration spaces, onsite gym, and a gourmet café.
• Discounted fitness memberships up to 75% off via GymFlex.
• Internal initiatives such as Green Team, EDI Team, and Charity Team.
• Tech, bike, travel, or season ticket loans.
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days annually.
• Recognition as one of the Best Companies to Work for in the UK by Best Companies.

About the role:

Join our customer support team in Brighton as the first point of contact, providing advice and technical support to our customers. Our product support team are experts in troubleshooting with installers and are hands-on with our products from day one.

• Provide accurate technical product support via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues promptly.
• Collaborate with other teams to trial and test new products or features.

What we are looking for:

• A passion for delivering first-class customer service and eagerness to learn a diverse product range.
• The ability to learn about our products and technology and communicate confidently with customers.

We value the right attitude over specific skills or experience. If you're excited about this role but lack some experience, we encourage you to apply. We look forward to collaborating with you and hearing your ideas. Watch our team share their experiences here: https://www.youtube.com/watch?v=8WH7Pi3--zc