Technical Customer Service Advisor

Paxton Access Ltd; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a dedicated individual to join their customer support team in Brighton. This role is perfect for someone passionate about delivering exceptional customer service and eager to learn about a diverse range of products. You will be the first point of contact for customers, providing expert advice and technical support. With a strong emphasis on collaboration and personal growth, this company offers a vibrant work environment and numerous benefits. If you thrive in a supportive atmosphere and enjoy helping others, this opportunity is ideal for you.

Benefits

Private medical insurance

Healthcare cash-back plan

Discounted fitness memberships

Onsite mini-gym

Social calendar events

25 days holiday plus bank holidays

Tech, bike, travel loans

Collaboration spaces

Gourmet café with subsidised food

Qualifications

• Passion for providing first-class customer service.
• Confidence in communicating with customers.

Responsibilities

• Deliver accurate technical product support via phone, email, or webchat.
• Troubleshoot, diagnose, and resolve installation issues promptly.

Skills

Customer Service

Technical Support

Troubleshooting

Communication

Job description

About Us

At the heart of Paxton, we are innovators, harnessing new technology to provide better solutions for our customers. With nearly 40 years of experience, we are a global brand with over 400 employees worldwide.

We pride ourselves on creating a vibrant environment, focusing on excellent company culture. Our team makes Paxton a great place to work, offering brilliant benefits, career progression, training, development, and recognition of achievement for every employee.

Benefits and Salary

• Social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events, and more.
• Private medical insurance (Opt-in) and healthcare cash-back plan with Health Shield.
• Paxton is a Carbon Neutral company in the UK, France, Germany, and South Africa.
• Modern offices with collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
• Discounted fitness memberships up to 75% off with GymFlex.
• Internal initiatives like the Green Team, EDI Team, and Charity Team.
• Tech, bike, travel, or season ticket loans.
• 25 days holiday plus bank holidays; options to buy and sell up to 5 days annually.
• Recognised as one of the Best Companies to Work for in the UK by Best Companies.

About the Role

Join our customer support team in Brighton as the first point of contact, providing advice and technical support to our customers. Our product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.

• Deliver accurate technical product support via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues promptly.
• Collaborate with other teams to trial and test new products or features.

What We Are Looking For

• A passion for providing first-class customer service and a desire to learn our diverse product range.
• Confidence in communicating with customers and learning about our products and technology.

The right attitude is more important than experience. If you're excited about this role but lack some experience, we encourage you to apply. We value collaboration and your ideas, and we want you to enjoy your journey with us. Watch what our team thinks of working here: https://www.youtube.com/watch?v=8WH7Pi3--z