Technical Customer Service Advisor (French Speaking)

TN United Kingdom; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Technical Customer Service Advisor to join their dynamic team in Brighton. This role focuses on providing exceptional technical support to customers in both the UK and France. You'll be the first point of contact, helping clients troubleshoot and resolve issues while collaborating with various teams to enhance product offerings. Join a vibrant culture that values employee development, recognition, and a lively social atmosphere. If you're passionate about customer service and eager to learn, this is the perfect opportunity for you!

Benefits

Private medical insurance

Discounted fitness memberships

25 days holiday plus bank holidays

Lively social calendar

Loans for tech, bikes, and travel

Qualifications

• Passion for delivering first-class customer service.
• Eagerness to learn about diverse product range.

Responsibilities

• Provide technical product support to French and UK customers.
• Troubleshoot and resolve installation issues promptly.
• Collaborate with teams to test new products.

Skills

Fluent in French

Customer Service

Technical Support

Job description

Social network you want to login/join with:

Technical Customer Service Advisor (French Speaking), Brighton

Client:

Paxton Access

Location:

Brighton, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

f11c80b7e73e

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

At the heart of Paxton, we are innovators, looking for ways to harness new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, and our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work, offering brilliant benefits that emphasize career progression, training, development, and recognition of achievement for every employee.

Benefits include:

• A lively social calendar with wine tasting, cooking classes, onsite yoga, staff parties, and more.
• Loans for tech, bikes, and travel or season tickets.
• Private medical insurance (optional) and a healthcare cash-back plan.
• Discounted fitness memberships up to 75% off.
• 25 days of holiday plus bank holidays, with options to buy or sell up to 5 days annually.
• Recognition as one of the Best Companies to Work for in the UK by Best Companies.

About the role:

Join our customer support team in Brighton as the first point of contact, providing advice and technical support to UK and French customers. Our product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.

• Providing accurate technical product support to French and UK installers or customers via phone, email, or webchat.
• Handling sales or returns process requests.
• Troubleshooting, diagnosing, and resolving installation issues promptly.
• Collaborating with other teams within Paxton to test and trial new products or features.

What we are looking for:

• Fluent in speaking and writing French.
• A passion for delivering first-class customer service and eagerness to learn about our diverse product range.
• Confidence in communicating with customers and learning about our products and technology.

The right attitude is more important than experience. If you're excited about this role but lack some experience, we encourage you to apply. We value collaboration, your ideas, and want you to enjoy your journey with us. See what our team thinks of working here.