Repairs Coordinator

Hightown Housing Association; Hemel Hempstead; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave

Attendance bonus

Salary review

Life assurance

Blue Light Card

Training opportunities

Health & wellbeing service

Onsite parking and gym

Descripción de la vacante

Hightown Housing Association Ltd is seeking a Repairs Co-ordinator to join our team in Hemel Hempstead. This permanent role involves being the first point of contact for residents and staff reporting repairs, logging requests, and ensuring timely completion of works with our contractors.

You will work closely with the Repairs Team Supervisors and Manager, keep accurate records in our system, and support with invoice processing and scheduling. The role offers a competitive salary and benefits.

Formación

• Customer-focused with a professional and courteous manner.
• Organised, reliable, and meticulous in record-keeping.
• Confident using Microsoft Word and Excel.
• A strong communicator with a good telephone manner.
• Knowledge surrounding housing construction is desired but essential.

Responsabilidades

• Receive and process repair requests from residents and staff.
• Place and track orders with approved contractors using our Repairs and Maintenance system.
• Maintain accurate property records and update our property database.
• Log defects in new or refurbished properties and liaise with builders.
• Assist with invoice processing and appointment scheduling for technical staff.
• Monitor customer satisfaction and feedback.
• Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
• Provide occasional reception cover as required.

Conocimientos

Customer service

Organised work

Strong communication

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Hightown House Permanent Vacancy Reference: QDHTFDII Closes Nov 27, 2026 at 09:59 AM

Description

Repairs Co-ordinator

£30,702 per annum

35 Hours per week

9am - 5pm Monday to Friday

Are you passionate about delivering excellent customer service and ensuring homes are well maintained? We are looking for a proactive and organised Repairs Coordinator to join our team on a pemanent basis. This is a fantastic opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.

As a Repairs Coordinator, you will be the first point of contact for residents and staff reporting repairs. You will work closely with our Repairs Team Supervisors and Manager to ensure repairs are logged, tracked, and completed efficiently and to a high standard.

Key Responsibilities

• Receive and process repair requests from residents and staff.
• Place and track orders with approved contractors using our Repairs and Maintenance system.
• Maintain accurate property records and update our property database.
• Log defects in new or refurbished properties and liaise with builders.
• Assist with invoice processing and appointment scheduling for technical staff.
• Monitor customer satisfaction and feedback.
• Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
• Provide occasional reception cover as required.

Ideal Candidate

• Customer-focused with a professional and courteous manner.
• Organised, reliable, and meticulous in record-keeping.
• Confident using Microsoft Word and Excel.
• A strong communicator with a good telephone manner.
• Knowledge surrounding housing construction is desired but essential.

Why Join Us

• 33 days of annual leave pro-rata including Bank Holidays
• Competitive salary of £30,702 per annum pro rata (35-hour week)
• Monthly attendance bonus
• Annual salary review
• Life assurance cover (three times your annual salary)
• Blue Light Card: Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
• Ongoing training opportunities to develop your career
• Employee support and health & wellbeing service
• Access to onsite parking and gym

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early.

Appointment to this position will be subject to satisfactory right to work check and references.

We are an Equal Opportunities & Disability Confident Employer.

Documents

Supporting documents for this role

• Repairs Coordinator November 2024.docx 45.8 KB Download