Repairs Co Ordinator

Pinnacle Group Limited; Greater London; Remote; GBP 28,000 - 32,000; Full time

Job summary

Pinnacle Group Limited is seeking a Repairs Co Ordinator to join the PAAM team in London. This remote, full-time 6-month fixed-term contract supports the Assistant Asset Lifecycle Manager in delivering maintenance, compliance and capital replacement across PAAM properties.

Salary £28,000–£32,000 and a focus on value for money with strong health & safety adherence. The role requires experience in repairs coordination, strong IT and communication skills, and the ability to manage warranties, costs

Qualifications

• Experience in a similar repairs coordination role with knowledge of repairs coordination.
• Resilient, positive and able to deliver results under pressure.
• Excellent communication skills and ability to influence at all levels.
• Highly organised with strong IT skills and attention to detail.

Responsibilities

• Support the collection of asset management data during the Acquisition phase.
• Ensure contracted service levels are understood and delivered in accordance with KPIs.
• Risk management – support early identification of potential problems and assist development of risk mitigation strategies.
• Work closely with Finance to ensure cost management of each property and support analysis of assets to drive lifecycle strategy.
• Ensure effective management of warranties and call back work.
• Management of the completion of planned and reactive works.
• Lead the repairs function ensuring all repairs are completed in line with KPIs and lifecycle strategy.
• Ensure repairs offer good value for money.
• Ensure repairs are completed in accordance with health and safety legislation and Pinnacle Group policies.
• Recovery of all tenant related repair costs.

Skills

Repairs coordination

IT skills

Communication skills

Financial & commercial awareness

Organised

Resilience under pressure

Job description

Pinnacle Group are looking for a Repairs Coordinator to join Homes Division working within our Pinnacle Asset Acquisition & Management team (PAAM). In this role you will support the Assistant Asset Lifecycle Manager in delivering the Asset Lifecycle Strategy covering void works, planned and statutory maintenance, capital replacement and compliance. You will take ownership of reactive maintenance and emergency repairs across PAAM properties ensuring all works meet contractual requirements deliver value for money and adhere to health and safety standards.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have experience in a similar role ideally from a customer service background within repairs coordination with strong organisational and communication skills. You will be commercially aware resilient under pressure and confident in managing repairs. Excellent IT skills attention to detail and the ability to influence at all levels are essential. If you are ambitious adaptable and committed to delivering best-in-class service, we would love to hear from you.

This is a remote, full-time role for a 6-month fixed-term contract.

Repairs Co Ordinator

Company: Pinnacle Group Limited

Salary: £28,000 to £32,000 a year

Hours: Full-time

Location: London, WC1V 6PL

Job type: Permanent

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities

• Supporting the collection of asset management data during the Acquisition phase
• Ensure that contracted service levels are understood, and delivered in accordance with associated KPIs and performance effectively recorded
• Risk management –support early identification of potential problems and assist development of risk mitigation strategies
• Work closely with the Finance team to ensure the correct cost management of each property. Support analysis of the assets to drive the lifecycle strategy at each property.
• Ensure effective management of warranties and call back work.
• Management of the completion of planned and reactive works.
• Lead the repairs function ensuring all repairs are complete in accordance with KPIs and the asset lifecycle strategy
• Ensure all repairs offer good value for money.
• Ensure that repairs are completed in accordance with relevant health and safety legislation and Pinnacle Group policies.
• Ensure recovery of all tenant related repair costs.

Key Requirements

• Experience in a similar role with knowledge of repairs coordinatior
• Resilient and positive with the ability to deliver results under pressure
• Strong financial and commercial awareness in an operational context
• Excellent communication skills and ability to influence at all levels
• Highly organised with strong IT skills and attention to detail

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve.That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive.We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.