Repairs Coordinator

Pinnacle Group; Camden Town; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Maternity/paternity leave

Flexible working arrangements

Life assurance

Enhanced pension scheme

Annual leave (increased)

Private medical insurance

Cycle to work

Job summary

Pinnacle Group is seeking a Repairs Coordinator to join the Homes Division's PAAM team. You will support the Assistant Asset Lifecycle Manager in delivering the Asset Lifecycle Strategy, covering void works, planned and statutory maintenance, capital replacement and compliance.

The role focuses on reactive maintenance, data collection, cost control and ensuring works meet KPIs and health and safety standards.

Qualifications

• Experience in a repairs coordination role or customer service background.
• Strong IT skills and attention to detail.
• Excellent communication and ability to influence at all levels.

Responsibilities

• Support the collection of asset management data during the Acquisition phase.
• Ensure contracted service levels are understood and delivered with KPIs.
• Assist risk mitigation and identify potential problems early.
• Collaborate with Finance to control costs and analyse assets for lifecycle strategy.
• Manage warranties and call-back work.
• Oversee planned and reactive works to completion.
• Lead repairs to meet KPIs and lifecycle strategy and ensure value for money.
• Ensure repairs comply with health and safety legislation and company policies.
• Support recovery of tenant-related repair costs.

Skills

Repairs coordination

IT skills

Stakeholder engagement

Organisational skills

Job description

Pinnacle Group are looking for a Repairs Coordinator to join Homes Division working within our Pinnacle Asset Acquisition & Management team (PAAM). In this role you will support the Assistant Asset Lifecycle Manager in delivering the Asset Lifecycle Strategy covering void works, planned and statutory maintenance, capital replacement and compliance. You will take ownership of reactive maintenance and emergency repairs across PAAM properties ensuring all works meet contractual requirements deliver value for money and adhere to health and safety standards.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have experience in a similar role ideally from a customer service background within repairs coordination with strong organisational and communication skills. You will be commercially aware resilient under pressure and confident in managing repairs. Excellent IT skills attention to detail and the ability to influence at all levels are essential. If you are ambitious adaptable and committed to delivering best-in-class service, we would love to hear from you.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Supporting the collection of asset management data during the Acquisition phase
• Ensure that contracted service levels are understood, and delivered in accordance with associated KPIs and performance effectively recorded
• Risk management -support early identification of potential problems and assist development of risk mitigation strategies
• Work closely with the Finance team to ensure the correct cost management of each property. Support analysis of the assets to drive the lifecycle strategy at each property.
• Ensure effective management of warranties and call back work.
• Management of the completion of planned and reactive works.
• Lead the repairs function ensuring all repairs are complete in accordance with KPIs and the asset lifecycle strategy
• Ensure all repairs offer good value for money.
• Ensure that repairs are completed in accordance with relevant health and safety legislation and Pinnacle Group policies.
• Ensure recovery of all tenant related repair costs.

Key Requirements:

• Experience in a similar role with knowledge of repairs coordinatior
• Resilient and positive with the ability to deliver results under pressure
• Strong financial and commercial awareness in an operational context
• Excellent communication skills and ability to influence at all levels
• Highly organised with strong IT skills and attention to detail

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve.That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.

As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive.We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans