Repairs and Maintenance Call Handler

Karbon Homes; Newburn; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave (rising to 31)

Birthday leave

Health cash plan

Flexible benefits pot

Funding for qualifications

Job summary

Karbon Homes is recruiting a Repairs and Maintenance Call Handler to join our Scheduling Team in the UK. The role focuses on planning, organising and coordinating repairs to operatives, while delivering high-quality customer service and meeting deadlines.

You will be part of a team led by the Scheduling Manager, with some homeworking options and a 37-hour week. The role is fixed-term for 12 months and located in Newburn or Stanley.

Qualifications

• Excellent organisational skills and the ability to prioritise in a busy property services environment.
• Strong customer-facing communication and relationship-building abilities.
• Ability to work to tight deadlines and manage reactive requests efficiently.

Responsibilities

• Assist in planning, organising and coordinating repairs and maintenance work for operatives.
• Respond to reactive needs of the service and ensure responsive customer support.
• Support the Scheduling team to optimise performance, value for money and quality standards.

Skills

Organisational skills

Customer service

Interpersonal skills

Deadline-driven

Job description

Come and make a difference at Karbon as a Repairs and Maintenance Call Handler

We're looking for a passionate and skilled individual to join us as a Repairs and Maintenance Call Handler in our Scheduling Team

This is a fantastic opportunity to be part of a team that is making a real difference in people's lives.

About the role

An opportunity has become available for a Repairs and Maintenance Call handler within the Support Services Team. Assisting in the planning, organising and co-ordination of repairs and maintenance work to operatives, in a way which optimises performance, value for money, quality standards and customer expectations.

The applicant will be well organised and can respond to the reactive needs of the service.

About you

You'll have a positive and enthusiastic attitude and have excellent interpersonal skills to build effective and strong relationships with internal and external customers, whilst working to tight deadlines in a busy property services department.

About our team

You'll be part of our Scheduling team, led by Sam Nixon, Scheduling Manager.

If you'd like to know more about the role, feel free to reach out to Sam on [e-mail].

Repairs and Maintenance Call handler 4 Fixed term positions available (12 months)

Salary is per annum

Location: Newburn or Stanley

37 Hours

with some homeworking available

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Key dates

Closing date for applications

Sunday 22 November 2026

We may close the advert early if we receive a high volume of strong applications - so don't wait too long to apply!

Interview date

Thursday 03 December 2026

Inclusive employer statement

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail].