Repairs Advisor Contact Centre

Gilmartins; Dunstable; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Career development opportunities

Employee Assistance access to support

Personal Trainer sessions Thursdays

Christmas hamper

Job summary

Gilmartins is seeking an experienced inbound Call Handler / Booker to join our Inbound Customer Support Centre based in Houghton Regis. This full-time, office-based role supports social housing reactive repairs, providing excellent customer care and booking engineers.

Hours are 8am–5pm, Monday to Friday, with one Saturday or Sunday per month until 6pm. Training and career progression opportunities are available in a fast-paced environment.

Qualifications

• 1 year experience in a similar customer service/call handling role.
• Excellent communication and listening skills.
• Ability to multi-task to manage a demanding workload in a fast-paced environment.
• Excellent telephone manner and administration skills.

Responsibilities

• Take inbound calls from tenants and clients (housing associations or councils).
• Use questioning to log property repair faults in the in-house system.
• Contact tenants to book appointments.
• Book engineer appointments.

Skills

Customer service

Call handling

Communication skills

Multi-tasking

Tools

Housing management system

Job description

We are recruiting an experienced inbound Call Handler / Booker based in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.

Main Responsibilities:

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
• Contacting tenants to book appointments
• Booking engineer appointments

Essential Skills / Experience for this role:

• 1 years experience in a similar role involving customer service call handling

• Excellent communication and listening skills
• Ability to multi-task to manage a demanding workload in a fast-paced environment
• Excellent telephone manner and administration skills

Company Benefits:

• Career development opportunities
• Employee Assistance access to a range of support and advice by telephone and a via a mobile phone app
• Free Personal Trainer group sessions after work every Thursday
• Hamper at Christmas