Repairs Advisor Contact Centre

Gilmartins; Houghton Regis; On-site; GBP 21,000 - 25,000; Full time

Job summary

Gilmartins in Houghton Regis is recruiting an experienced inbound Call Handler/Booker to join our Repairs Advisors team based in our office.

This is a full-time office-based position with hours from 8am to 5pm, Monday to Friday, and occasional until 6pm plus one Saturday or Sunday each month. Extra hours are paid at the standard rate.

Qualifications

• 1 year of experience in a similar role involving customer service call handling.
• Excellent communication and listening skills.
• Ability to multi-task to manage a demanding workload in a fast-paced environment.
• Excellent telephone manner and administration skills.

Responsibilities

• Taking inbound calls from tenants and clients (housing associations or councils).
• Using questioning, ensure property repair fault is logged correctly on our in-house housing management system.
• Contacting tenants to book appointments.
• Booking engineer appointments.

Skills

Customer service

Telephone etiquette

Multi-tasking

Communication skills

Job description

We are recruiting an experienced inbound Call Handler/Booker to work as Repairs Advisors based in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.

Main Responsibilities:

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
• Contacting tenants to book appointments
• Booking engineer appointments

Essential Skills / Experience for this role:

• 1 years’ experience in a similar role involving customer service call handling
• Excellent communication and listening skills
• Ability to multi-task to manage a demanding workload in a fast-paced environment
• Excellent telephone manner and administration skills