Customer Service Advisor

MHS Homes; Chatham; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Pension contributions matching up to 6

Training & Development

Wellbeing activities

Cycle to work

Free parking

Holiday homes access

Résumé du poste

MHS Homes in the United Kingdom is seeking a customer-focused contact centre agent to be the welcoming first point of contact for customers by phone, email, face-to-face and online.

You will help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home, using empathy to get things right first time.

Qualifications

• Experience in a contact centre or customer-facing role.
• Strong listening and communication skills.
• Confidence with Microsoft Office and business systems.
• Patience, resilience and sensitivity to diverse customer needs.
• Commitment to continuous learning and improvement.

Responsabilités

• Handling high volumes of contact centre calls and digital enquiries.
• Resolving most issues at first point of contact with professionalism and empathy.
• Supporting customers with repairs, payments, tenancy advice and more.
• Sharing feedback and helping to improve services.

Connaissances

Active listening

Communication skills

Empathy

Customer service mindset

Problem solving

Outils

Microsoft Office

CRM software

Description du poste

Are you passionate about delivering brilliant service in a contact centre? Do you want your work to genuinely make a difference to people's lives in your community? Then this could be the perfect fit for you.

You will be the welcoming first point of contact for our customers-by phone, email, face-to-face and online. With your experience and empathy, you'll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home.

You'll be a champion for great service, listening closely, responding with care and working with colleagues to get things right first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our communities.

What you'll be doing:

• Handling high volumes of contact centre calls and digital enquiries
• Resolving most issues at first point of contact with professionalism and empathy
• Supporting customers with repairs, payments, tenancy advice and more
• Sharing feedback and helping to improve services

Experience in a contact centre or customer-facing role

• Strong listening and communication skills
• Confidence with Microsoft Office and business systems
• Patience, resilience and sensitivity to diverse customer needs
• A commitment to continuous learning and improvement

It's desirable (but not essential) if you've used CRM software or worked in social housing before.

A performance based annual bonus + pension contributions matched up to 6%

Benefits and perks:

• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset