Repairs Principal Officer

Civic Recruitment Limited; Loughborough; On-site; GBP 41,000 - 55,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a 5-6 month contract role with a local authority in Loughborough to lead a high-quality repairs service. The postholder will drive performance, maximise productivity of internal teams and contractors, and continuously improve service delivery to achieve strong customer satisfaction.

Working hours are 37 per week, with a rate of £35 per hour umbrella for eligible candidates, and a mix of office and onsite duties at the Council Offices, Leicestershire.

Qualifications

• Proven experience managing property repairs or maintenance services.
• Strong knowledge of repairs programs and operational delivery.
• Experience leading teams and driving performance, motivation, and engagement.
• Ability to manage budgets, contractors, and in-house resources effectively.

Responsibilities

• Lead the responsive repairs service with in-house and external contractors.
• Oversee repairs processes from identification to completion.
• Manage disrepair cases and customer complaints.
• Collaborate with housing services teams.
• Ensure health and safety legislation, regulatory standards, and local policies are met.
• Lead, motivate and develop teams to achieve high performance.
• Monitor staff, contractors and service delivery against KPIs.

Skills

Property repairs management

Operational delivery

Team leadership

Budget & contracts

Job description

Loughborough, United Kingdom | Posted on 04/06/2026

At Civic Recruitment Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

5-6 month contract role with a local authority

Summary

• This is a 5-6 month contract role with a local authority, aimed at leading and delivering a high-quality, customer-focused repairs service. The position is crucial for ensuring the efficient, safe, and compliant delivery of responsive repairs and associated works. The postholder will be responsible for driving service performance, maximising the productivity of internal teams and contractors, and continuously improving service delivery to achieve high levels of customer satisfaction.

Responsibilities

• Lead the responsive repairs service, ensuring effective use of in-house operatives and external contractors.
• Oversee all repairs processes from identification through to completion, ensuring timely and high-quality outcomes.
• Manage disrepair cases and customer complaints, ensuring appropriate and prompt resolution.
• Work collaboratively with teams across housing services, including voids, tenancy management, and investment teams.
• Ensure compliance with health & safety legislation, regulatory standards, and local policies.
• Lead, motivate, and develop teams to achieve high performance and service excellence.
• Manage and monitor the performance of staff, contractors, and service delivery against KPIs.

Essential Experience Required

• Proven experience managing property repairs or maintenance services.
• Strong knowledge of repairs programs and operational delivery.
• Experience leading teams and driving performance, motivation, and engagement.
• Ability to manage budgets, contractors, and in-house resources effectively.

Essential Qualifications Required

Additional Information

• Working hours: 37 hours per week.
• Compensation: £35 per hour (umbrella) if the candidate meets the right requirements.
• Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
• Work pattern: Variable with a minimum of 2 days in the office. This will be reviewed.