Repairs officer

Hyperion Partners; Greater London; On-site; GBP 1,102,000 - 1,378,000; Full time

Job summary

Hyperion Partners Recruitment is supporting a leading housing and property services organisation in Croydon to recruit a Repairs Officer on a 6-month temporary contract. The role focuses on coordinating repairs, providing excellent resident and contractor service, and supporting the Property Services team with admin duties.

The successful candidate will manage works orders, schedule repairs, liaise with contractors, and maintain records.

Qualifications

• Experience in administration and customer service roles.
• Strong IT literacy and data entry skills.
• Ability to prioritise and manage competing tasks.

Responsibilities

• Provide high-quality administrative support within Property Services.
• Raise works orders for repairs and pest control.
• Schedule repair works and liaise with contractors daily.
• Monitor CRM cases and respond within agreed timescales.
• Maintain accurate records and assist with invoices and stock databases.
• Provide reception or general admin cover when needed.

Skills

Organised

Customer service

IT skills

Communication

Job description

Location: Croydon

Rate: £20 - £25 Per hour

Contract: 6 Months

Hyperion Partners Recruitment is delighted to be supporting a leading organisation in the housing and property services sector with the appointment of a Repairs Officer on a 6-month temporary contract.

This is an excellent opportunity for an organised and customer-focused professional to join a busy Property Services team, providing high-quality administrative support and coordinating repairs and maintenance services across a housing portfolio.

The Role

As a Repairs Officer, you will play a key role in ensuring repairs are scheduled and managed efficiently, while providing an excellent service to residents, contractors and internal stakeholders.

You will act as an important first point of contact for repairs-related enquiries and work closely with contractors and colleagues to ensure works are progressed within agreed timescales and service standards.

Key Responsibilities

• Provide high-quality administrative and customer service support within the Property Services team.
• Raise works orders for repairs and pest control.
• Schedule repair works according to priority and workstream.
• Liaise with contractors daily regarding work in progress and outstanding works.
• Monitor jeopardy reports and help ensure repairs are completed within agreed service levels.
• Manage work in progress to improve customer satisfaction and achieve a first-time-right approach.
• Monitor and respond to CRM cases and calls within agreed timescales.
• Act as a first point of contact for residents, contractors and external organisations.
• Maintain accurate records, data and electronic filing systems.
• Assist with contractor invoice processing.
• Support the maintenance and updating of stock condition databases.
• Arrange surveyor inspections and carry out resident satisfaction surveys.
• Assist with correspondence, telephone enquiries and general administration.
• Provide administrative or reception cover when required.
• Work collaboratively with internal teams and external stakeholders to deliver an effective, joined-up service.
• Support the management and resolution of complaints in a professional and collaborative manner.
• Carry out other reasonable duties in support of the Property Services function.

About You

We are looking for someone who is highly organised, customer-focused and able to manage competing priorities in a busy environment.

You Will Ideally Have

• Strong organisational skills and the ability to manage your own workload.
• Excellent written and verbal communication skills.
• Good literacy, numeracy and IT skills.
• The ability to work effectively under pressure and adapt to changing priorities.
• A proactive approach, with the confidence to work independently as well as within a team.
• Strong attention to detail and accurate administrative skills.
• A professional, friendly and collaborative approach.
• A commitment to equality, diversity and inclusion.
• Good IT knowledge and confidence using systems for data entry and record management.

Desirable Experience

• Previous experience working within a housing, property services or repairs environment.
• Experience providing high-quality administrative support to a team.
• Knowledge or experience of property services-related procedures.