Contracts Manager

Peabody; Harrow; Hybrid; GBP 52,000 - 65,000; Full time

Benefits offered by this job

Flexible and hybrid working

30 days annual leave

Up to 10% pension contribution

Two paid volunteering days each year

Flexible benefits scheme and employee‑

discount portal

Job summary

Peabody is hiring a Contract Manager to drive performance in our Repairs Team. You will oversee contractor delivery, monitor KPIs, and support service improvements to ensure quality housing maintenance and strong value for money across contracts.

The role involves working with operational teams, contractors and stakeholders, with travel to regional offices as needed. A full UK driving licence is desirable.

Qualifications

• Experience delivering contract management and service delivery in housing or property maintenance.
• Strong stakeholder management and influencing skills.
• Good commercial awareness, including budget oversight and value for money.
• Knowledge of health and safety requirements in property services.

Responsibilities

• Manage contractor performance, ensuring works are delivered on time, safely and to standard.
• Monitor KPIs and service delivery, driving improvements where needed.
• Lead contract review meetings, handle escalations and support complaint resolution.
• Use data and insights to improve service performance and customer outcomes.

Job description

Contract Manager – Drive Performance and Deliver Excellent Property Services

Are you an experienced Contract Manager with a passion for delivering high-quality repairs and maintenance services? Join Peabody's Repairs Team and play a key role in managing contractor performance, driving service improvements and ensuring our homes are maintained to the highest standards.

Working closely with operational teams, contractors and stakeholders, you'll help deliver excellent customer outcomes, strong commercial performance and value for money across our property services contracts.

What You'll Be Doing

• Manage contractor performance, ensuring works are delivered safely, on time, within budget and to the required standard.
• Monitor KPIs, work in progress and service delivery, driving improvements where performance falls below expectations.
• Lead contract review meetings, manage escalations and support complaint resolution.
• Use data and insight to improve service performance, compliance and customer satisfaction.

What You'll Bring

• Experience managing contracts, contractor performance and service delivery within housing, maintenance or a similar environment.
• Strong stakeholder management, communication and influencing skills.
• Good commercial awareness, including budget management and delivering value for money.
• Knowledge of property maintenance, compliance and Health & Safety requirements.

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What We Offer

• Flexible and hybrid working
• 30 days annual leave, plus bank holidays
• Up to 10% pension contribution
• Two paid volunteering days each year
• Flexible benefits scheme and employee discount portal

• A full UK driving licence and access to a vehicle is desirable.
• This role will involve travel to offices and contractor locations, including Westminster, Basildon, Houghton Regis and other regional offices.
• Peabody does not provide visa sponsorship.

Got questions? Reach out to George Murphy, Talent Specialist, at [e-mail]

We reserve the right to close this advert early should we receive a high volume of applications.