Repairs Administrator

PEABODY COMMUNITY FOUNDATION; Basildon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Peabody is seeking a Repairs Administrator to support our Repairs Team and keep services running smoothly across housing portfolios. You will handle administrative tasks, manage customer enquiries, and maintain records to ensure accurate service delivery.

The role requires strong organisational skills, excellent communication, and good IT ability, including Microsoft Office and housing/repairs systems. Interviews will be held in person at our Pitsea office.

Qualifications

• Experience in administrative or customer service environments.
• Strong organisational skills with ability to manage multiple priorities and meet deadlines.
• Excellent communication and a customer-focused approach.
• Good IT skills, including Microsoft Office and housing/repairs databases.

Responsibilities

• Provide administrative support to repairs and property services teams to keep services running smoothly.
• Manage customer enquiries, appointments, inboxes, work orders and correspondence.
• Maintain accurate records, databases and reports, ensuring information is up to date.
• Support customers, colleagues and contractors with queries, updates and service requests.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Microsoft Office

Tools

Housing repairs systems

Job description

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Repairs Administrator

Vacancy Reference peabodygroup/TP/1231/1403

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Our Vacancy

Repairs Administrator – Help Keep Our Property Services Running Smoothly

Are you an organised administrator with great customer service skills and a passion for helping people? As a Repairs Administrator, you'll play a vital role in supporting our Repairs Team, helping to deliver responsive repairs, disrepair services, major works and voids across Peabody's housing portfolio.

Working within our central support team, you'll provide essential administrative support to operational colleagues, contractors and customers, ensuring services are delivered efficiently and residents receive a positive experience.

What you'll be doing

• Provide administrative support to repairs and property services teams, helping keep services running smoothly.


• Manage customer enquiries, appointments, inboxes, work orders and correspondence.


• Maintain accurate records, databases and reports, ensuring information is up to date and accessible.


• Support customers, colleagues and contractors with queries, updates and service requests.

What you'll bring

• Experience working in an administrative or customer service environment.


• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.


• Excellent communication skills and a customer-focused approach.


• Good IT skills, including Microsoft Office and experience working with databases or housing/repairs systems.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

More information on our benefits

Please read before applying

• Interviews will be held in person at our Pitsea office on Thursday 8th or Friday 9th October.


• This role requires strong administrative, communication and customer service skills, with the ability to work accurately in a fast-paced environment.

Got questions? Reach out to George Murphy, Talent Specialist, at [e-mail]

We reserve the right to close this advert early should we receive a high volume of suitable applications.