Head of Complex Repairs

Peabody; Slough; On-site; GBP 85,000 - 120,000; Full time

Job summary

Peabody is seeking a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes. Reporting to the Assistant Director of Repairs Delivery, you will guide a large regional surveying and coordination function, shaping a consistent approach while improving technical assurance and resident outcomes.

This role is within a significant period of change as teams move under a single leadership structure and a new end-to-end CRM process is

Qualifications

• Experience in repairs/property services with strong technical knowledge of complex repairs.
• Commercial awareness with data-led, process-driven approach.
• Ability to lead dispersed teams through change.

Responsibilities

• Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
• Manage an approximately £25m budget, driving stronger commercial control and value for money.
• Lead and performance manage Property Service Managers and surveying teams.
• Strengthen end-to-end management of complex cases, reducing delays and escalation into disrepair.
• Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
• Use data and performance information to identify issues, improve productivity and drive continuous improvement.
• Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
• Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.

Skills

Complex repairs leadership

Budget management

Data-driven decision making

Leadership of dispersed teams

Education

Surveying qualification

Job description

The Opportunity

Peabody is looking for a Head of Complex Repairs to lead the delivery of specialist, high-risk and technically complex repairs across its homes.

Reporting to the Assistant Director of Repairs Delivery, you will lead a large regional surveying and coordination function, creating a consistent approach to complex repairs while improving technical assurance, case management and resident outcomes.

This is a significant period of change for the service, with teams being brought under a single leadership structure and a new end-to-end CRM process being introduced.

Key responsibilities

• Lead Peabody’s Complex Repairs service, setting clear standards and expectations across all regions.
• Manage an approximately £25m budget, driving stronger commercial control and value for money.
• Lead and performance manage Property Service Managers and surveying teams.
• Strengthen the end-to-end management of complex cases, reducing delays, repeat visits and escalation into disrepair.
• Improve technical standards, surveying quality and scrutiny of specifications and contractor variations.
• Use data and performance information to identify issues, improve productivity and drive continuous improvement.
• Manage risk relating to disrepair, damp and mould, structural defects, building safety and compliance.
• Build effective relationships across Housing, Building Safety, Commercial, Procurement and Resident Experience.

About you

You will be an experienced repairs or property services leader with strong technical knowledge of complex repairs and building pathology. You will combine commercial awareness with a data-led, process-driven approach and be confident leading dispersed teams through change.

A surveying qualification would be advantageous but is not essential. More important is significant repairs and maintenance experience, strong leadership capability and the credibility to challenge technical and commercial decisions.

For more information please reach out to Harry Ogilvie at Neemar Search at