Repair Operations Lead: Contractor & Claims

MPJ Recruitment Ltd; East Midlands; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Cashback on healthcare

Discounted gym memberships

Retail discounts

Employee Assistance Plan

Group Life Assurance

Professional development

Job summary

MPJ Recruitment Ltd is representing an established insurance business recruiting a Repair Manager for their Nottingham team. The role is hands-on, overseeing contractor governance, and ensuring repairs meet technical, compliance and customer standards.

Join a collaborative team delivering repairs efficiently, with scope for professional development and a competitive salary of circa £40,000.

Qualifications

• Experience in property repairs or insurance claims management.
• Proven ability to manage contractor networks and governance.
• Strong organisation and problem-solving skills.
• Understanding of the insurance claims lifecycle.
• Attention to detail and risk awareness.
• Decision-making under pressure.

Responsibilities

• Oversee operational delivery of repairs across contractor network.
• Monitor contractor performance and customer outcomes.
• Manage complex, high-risk repair matters.
• Ensure repairs align with approved scopes and costs.
• Lead contractor audits and quality assurance reviews.
• Provide guidance to Repair Coordinators.

Skills

Repair processes

Contractor management

Governance

Compliance

Documentation review

Stakeholder management

Audits

Risk management

Tools

Apex

Job description

MPJ Recruitment Ltd is representing an established insurance business recruiting a Repair Manager for their Nottingham team. The role is hands-on, overseeing contractor governance, and ensuring repairs meet technical, compliance and customer standards.

Join a collaborative team delivering repairs efficiently, with scope for professional development and a competitive salary of circa £40,000.