Repair Operations Manager — Contractor Governance & Compliance

MPJ Recruitment Ltd; Nottingham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Cashback on healthcare

Discount gym memberships

Retail discounts

Employee Assistance Plan

Group Life Assurance

Professional development

Job summary

MPJ Recruitment Ltd is seeking a Repair Manager in Nottingham to take ownership of repair operations within an established insurance business. You will oversee the contractor network, ensure governance and compliance, and drive efficient, compliant repairs while resolving escalated issues.

You'll manage complex repair matters, monitor performance, and collaborate with surveyors, claims teams and management to meet technical and customer standards.

Qualifications

• Background in property repairs, insurance claims, contractor management or similar operational environment.
• Strong knowledge of repair processes and contractor management.
• Experience managing operational workflows and compliance processes.
• Experience reviewing contractor documentation and governance requirements.
• Understanding of the insurance claims lifecycle.
• Excellent organisation and communication skills.
• Strong governance understanding and decision-making abilities.

Responsibilities

• Overseeing the operational delivery of repairs across the contractor network
• Monitoring contractor performance, service levels, delays, variations and customer outcomes
• Managing and supporting the resolution of complex, high-risk and escalated repair matters
• Ensuring repairs are delivered in line with approved scopes, authorised costs and operational standards
• Reviewing variation requests and final account validation
• Building relationships with contractors and key stakeholders
• Supporting contractor performance management and identifying service improvements
• Identifying contractor capacity and coverage gaps
• Managing contractor onboarding and due diligence, including insurance and compliance checks
• Overseeing contractor compliance documentation and governance requirements
• Reviewing RAMS, PCI docs, Construction Phase Plans, insurance docs and Health & Safety files
• Ensuring works meet CDM requirements
• Leading contractor audits and quality assurance reviews
• Identifying risks and implementing corrective actions
• Supporting process improvements across repairs and governance
• Providing guidance to Repair Coordinators
• Assisting with reporting and audit preparation

Skills

Repair processes

Contractor management

Governance

Stakeholder management

Problem solving

Attention to detail

Decision making

Tools

Apex

Job description

MPJ Recruitment Ltd is seeking a Repair Manager in Nottingham to take ownership of repair operations within an established insurance business. You will oversee the contractor network, ensure governance and compliance, and drive efficient, compliant repairs while resolving escalated issues.

You'll manage complex repair matters, monitor performance, and collaborate with surveyors, claims teams and management to meet technical and customer standards.