Repairs Manager - Lead Multi-Trade Teams

WPS; Birmingham; On-site; GBP 60,000 - 75,000; Full time

Job summary

WPS in Birmingham is seeking an experienced Repairs Manager to lead a multi-trade repairs team and drive high-quality service delivery for customers and communities.

You will oversee Supervisors, Administrators, Planners and Operatives, manage large maintenance contracts, ensure health & safety compliance and build strong relationships with clients and stakeholders. A full UK driving licence is required.

Qualifications

• Experience as Repairs Manager or similar in responsive maintenance or social housing.
• Strong knowledge of reactive maintenance operations.
• Experience managing large maintenance contracts.
• Experience leading large operational teams and supply chain partners.
• Excellent Health & Safety understanding.
• Commercial awareness with budgets and performance.
• Strong communication and stakeholder management skills.
• Ability to influence and build relationships at all levels.
• Highly organised, customer-focused and results-driven.
• Full UK Driving Licence.

Responsibilities

• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives.
• Drive excellent customer satisfaction and continuously improve service delivery.
• Oversee the scheduling and delivery of large multi-trade repairs, ensuring the right resources are allocated.
• Manage operational performance, productivity and quality across the contract.
• Ensure policies and procedures are consistently followed across the workforce.
• Work closely with Commercial teams to identify and resolve invoicing issues and maximise contract performance.
• Champion Health & Safety compliance and create a positive safety culture.
• Build strong relationships with clients, customers and internal stakeholders.
• Monitor performance against KPIs and drive continuous improvement initiatives.

Skills

Team leadership

Operations management

Stakeholder management

Budget management

Health & Safety compliance

Driving licence

Job description

WPS in Birmingham is seeking an experienced Repairs Manager to lead a multi-trade repairs team and drive high-quality service delivery for customers and communities.

You will oversee Supervisors, Administrators, Planners and Operatives, manage large maintenance contracts, ensure health & safety compliance and build strong relationships with clients and stakeholders. A full UK driving licence is required.