Repair Coordinator

MPJ Recruitment Ltd; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Health cashbacks

Gym discounts

Retail discounts

Employee Assistance Plan

Life assurance

Professional development

Career progression

Team culture

Job summary

MPJ Recruitment Ltd in Nottingham is seeking a proactive Repair Coordinator to join our established insurance partner. You will coordinate repairs from instruction through to completion and act as a key contact for contractors, surveyors and customers.

This fast-paced role requires strong organisation, the ability to manage competing priorities and attention to detail. You’ll use Microsoft Office and internal systems to keep records, track progress and ensure work stays within agreed scopes.

Qualifications

• Experience in administration, repair coordination, insurance claims, contractor management or a similar operational role.
• Strong organisational and record-keeping skills.
• Excellent communication and relationship-building skills.
• A customer-focused, solutions-driven approach.
• Strong attention to detail and the ability to prioritise.
• Confidence using Microsoft Office and operational systems.

Responsibilities

• Coordinate repairs from instruction through to completion.
• Schedule works and monitor progress against agreed timescales.
• Liaise with contractors, surveyors, adjusters and customers, keeping all parties informed.
• Monitor drying, reinstatement works, delays and variations.
• Proactively chase updates, photographs and supporting documentation.
• Maintain accurate repair records and internal systems.
• Ensure works remain within approved scopes and authorisations.
• Identify and elevate delays, complaints, risks and service issues.
• Support final accounts and repair-related administration.
• Maintain contractor compliance records, insurance, accreditations and renewal dates.
• Assist with contractor on-boarding and compliance checks.

Skills

Organised

Communication

Record-keeping

Contractor management

Insurance claims

Microsoft Office

Prioritisation

Tools

Apex

CRM system

Job description

Repair Coordinator

Nottingham Salary DOE

About the Role

MPJ Recruitment are proud to be working with an established insurance business, who are currently looking for an organised and proactive Repair Coordinator to join their Nottingham team.

You’ll be at the heart of the repair process, coordinating works from instruction through to completion and acting as a key point of contact for contractors, surveyors, adjusters, customers and internal teams.

This is a fast-paced and varied role where you’ll manage multiple priorities, keep repairs on track and resolve issues quickly and effectively.

What You’ll Be Doing

• Coordinate repairs from instruction through to completion.
• Schedule works and monitor progress against agreed timescales.
• Liaise with contractors, surveyors, adjusters and customers, keeping all parties informed.
• Monitor drying, reinstatement works, delays and variations.
• Proactively chase updates, photographs and supporting documentation.
• Maintain accurate repair records and internal systems.
• Ensure works remain within approved scopes and authorisations.
• Identify and elevate delays, complaints, risks and service issues.
• Support final accounts and repair-related administration.
• Maintain contractor compliance records, insurance, accreditations and renewal dates.
• Assist with contractor on-boarding and compliance checks.

About You

We’re looking for someone who is highly organised, dependable and confident dealing with a wide range of people. You’ll be comfortable managing competing priorities, working to deadlines and finding practical solutions when challenges arise.

Ideally, you’ll have:

• Experience in administration, repair coordination, insurance claims, contractor management or a similar operational role.
• Strong organisational and record-keeping skills.
• Excellent communication and relationship-building skills.
• A customer-focused, solutions-driven approach.
• Strong attention to detail and the ability to prioritise.
• Confidence using Microsoft Office and operational systems.

Desirable Experience

• Background in insurance claims or property repairs.
• Understanding of reinstatement or restoration works.
• Experience managing contractor compliance.
• Experience using Apex or similar systems.
• Understanding of general insurance and property claims processes.

Benefits:

• A competitive salary
• Employee Benefits including cash back on basic health care, discounted gym memberships and retail discounts
• Employee Assistance Plan and access to wide range of healthcare services for you and your immediate family
• Group Life Assurance
• Professional development and support
• Opportunity to progress your career within a growing organisation
• A collaborative, supportive and high-performing team culture.

Why Join Us?

This is an excellent opportunity to join a collaborative team where you’ll have a real impact on the customer journey and successful delivery of repairs.

You’ll enjoy a varied workload, build strong industry relationships and play an important role in keeping the repair operation running smoothly.

If you’re organised, personable and enjoy taking ownership to get things done, we’d love to hear from you.