Repair Coordinator

Confidential; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Professional development

Career progression opportunities

Collaborative team culture

Job summary

Confidential in Nottingham is seeking a proactive Repair Coordinator to manage repairs from instruction to completion, acting as the main contact for contractors, surveyors, adjusters, customers and internal teams.

This fast-paced role requires organising multiple priorities, keeping repairs on track, monitoring progress against timescales and resolving issues quickly and effectively.

Qualifications

• Experience in administration, repair coordination, insurance claims, contractor management or a similar operational role.
• Strong organisational and record-keeping skills.
• Excellent communication and relationship-building skills.
• Customer-focused, solutions-driven approach.
• Strong attention to detail and the ability to prioritise.

Responsibilities

• Coordinate repairs from instruction through to completion.
• Schedule works and monitor progress against timescales.
• Liaise with contractors, surveyors, adjusters and customers, keeping all parties informed.
• Monitor drying, reinstatement works, delays and variations.
• Proactively chase updates, photographs and supporting documentation.
• Maintain accurate repair records and internal systems.
• Ensure works remain within approved scopes and authorisations.
• Identify and escalate delays, complaints, risks and service issues.
• Support final accounts and repair-related administration.
• Maintain contractor compliance records, insurance, accreditations and renewal dates.
• Assist with contractor on-boarding and compliance checks.

Skills

Administration

Repair coordination

Insurance claims

Contractor management

Organisation

Record-keeping

Communication

Relationship-building

Customer-focused

Problem solving

Tools

Apex

Microsoft Office

Job description

Repair Coordinator

Nottingham Salary DOE

About the Role

MPJ Recruitment are proud to be working with an established insurance business, who are currently looking for an organised and proactive Repair Coordinator to join their Nottingham team.

You’ll be at the heart of the repair process, coordinating works from instruction through to completion and acting as a key point of contact for contractors, surveyors, adjusters, customers and internal teams.

This is a fast-paced and varied role where you’ll manage multiple priorities, keep repairs on track and resolve issues quickly and effectively.

What You’ll Be Doing

• Coordinate repairs from instruction through to completion.
• Schedule works and monitor progress against agreed timescales.
• Liaise with contractors, surveyors, adjusters and customers, keeping all parties informed.
• Monitor drying, reinstatement works, delays and variations.
• Proactively chase updates, photographs and supporting documentation.
• Maintain accurate repair records and internal systems.
• Ensure works remain within approved scopes and authorisations.
• Identify and escalation delays, complaints, risks and service issues.
• Support final accounts and repair-related administration.
• Maintain contractor compliance records, insurance, accreditations and renewal dates.
• Assist with contractor on-boarding and compliance checks.

About You

We’re looking for someone who is highly organised, dependable and confident dealing with a wide range of people. You’ll be comfortable managing competing priorities, working to deadlines and finding practical solutions when challenges arise.

Ideally, you’ll have:

• Experience in administration, repair coordination, insurance claims, contractor management or a similar operational role.
• Strong organisational and record-keeping skills.
• Excellent communication and relationship-building skills.
• A customer-focused, solutions-driven approach.
• Strong attention to detail and the ability to prioritise.
• Confidence using Microsoft Office and operational systems.

Desirable Experience

• Background in insurance claims or property repairs.
• Understanding of reinstatement or restoration works.
• Experience managing contractor compliance.
• Experience using Apex or similar systems.
• Understanding of general insurance and property claims processes.

Benefits:

• A competitive salary
• Employee Benefits including cash back on basic health care, discounted gym memberships and retail discounts
• Employee Assistance Plan and access to wide range of healthcare services for you and your immediate family
• Group Life Assurance
• Professional development and support
• Opportunity to progress your career within a growing organisation
• A collaborative, supportive and high-performing team culture.

Why Join Us?

This is an excellent opportunity to join a collaborative team where you’ll have a real impact on the customer journey and successful delivery of repairs.

You’ll enjoy a varied workload, build strong industry relationships and play an important role in keeping the repair operation running smoothly.

If you’re organised, personable and enjoy taking ownership to get things done, we’d love to hear from you.