Repair Coordination Specialist – Insurance Repairs

Confidential; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Professional development

Career progression opportunities

Collaborative team culture

Job summary

Confidential in Nottingham is seeking a proactive Repair Coordinator to manage repairs from instruction to completion, acting as the main contact for contractors, surveyors, adjusters, customers and internal teams.

This fast-paced role requires organising multiple priorities, keeping repairs on track, monitoring progress against timescales and resolving issues quickly and effectively.

Qualifications

• Experience in administration, repair coordination, insurance claims, contractor management or a similar operational role.
• Strong organisational and record-keeping skills.
• Excellent communication and relationship-building skills.
• Customer-focused, solutions-driven approach.
• Strong attention to detail and the ability to prioritise.

Responsibilities

• Coordinate repairs from instruction through to completion.
• Schedule works and monitor progress against timescales.
• Liaise with contractors, surveyors, adjusters and customers, keeping all parties informed.
• Monitor drying, reinstatement works, delays and variations.
• Proactively chase updates, photographs and supporting documentation.
• Maintain accurate repair records and internal systems.
• Ensure works remain within approved scopes and authorisations.
• Identify and escalate delays, complaints, risks and service issues.
• Support final accounts and repair-related administration.
• Maintain contractor compliance records, insurance, accreditations and renewal dates.
• Assist with contractor on-boarding and compliance checks.

Skills

Administration

Repair coordination

Insurance claims

Contractor management

Organisation

Record-keeping

Communication

Relationship-building

Customer-focused

Problem solving

Tools

Apex

Microsoft Office

Job description

Confidential in Nottingham is seeking a proactive Repair Coordinator to manage repairs from instruction to completion, acting as the main contact for contractors, surveyors, adjusters, customers and internal teams.

This fast-paced role requires organising multiple priorities, keeping repairs on track, monitoring progress against timescales and resolving issues quickly and effectively.