Repair Claims Handler

MPJ Recruitment; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days' annual leave

Day in lieu for bank holidays

Your birthday off

Company pension

Gym/discounts

Regular team socials

Job summary

MPJ Recruitment are partnering with a repair management business in Manchester to recruit a Repair Claims Handler. The role is office-based, 35 hours per week, Monday to Friday, with a salary of £26,000 plus excellent benefits.

You will manage repair journey claims, coordinate with repair networks and suppliers, and ensure progress within set timescales. A strong focus on accuracy, SLAs, and customer service is essential.

Qualifications

• Experience in motor insurance, claims or vehicle repairs.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple cases and priorities.

Responsibilities

• Manage a caseload of vehicle repair claims from instruction through to completion.
• Work closely with repair networks, engineers, recovery providers and salvage partners.
• Chase outstanding actions and ensure delays are addressed promptly.
• Monitor claims and identify potential issues before they arise.
• Maintain accurate records across internal systems.
• Communicate regularly with suppliers and other stakeholders.
• Build positive working relationships with repair partners.
• Ensure claims are handled in line with SLAs, targets and compliance.

Skills

Communication

Organisation

Excel

Stakeholder management

Multitasking

Tools

Excel

Job description

Repair Claims Handler

Manchester City Centre | Office Based | Permanent
35 hours per week | Monday-Friday
£26,000 + Excellent Benefits

Are you looking to build your career within motor insurance, claims, accident management or vehicle repairs?

MPJ Recruitment are currently working with a well-established and growing repair management business in Manchester, who are looking for a Repair Claims Handler to join their team.

This is a great opportunity for someone who enjoys working in a busy environment, managing multiple cases and communicating with a range of suppliers and stakeholders to make sure repairs are progressing smoothly.

The Role

As a Repair Claims & Supply Coordinator, you'll be responsible for managing the repair journey and making sure each claim continues to progress within the required timescales.

Your day-to-day responsibilities will include:

• Managing a caseload of vehicle repair claims from instruction through to completion.
• Working closely with repair networks, engineers, recovery providers and salvage partners.
• Chasing outstanding actions and ensuring any delays are dealt with promptly.
• Monitoring claims and identifying potential issues before they become a problem.
• Maintaining accurate records across internal systems.
• Communicating regularly with suppliers and other key stakeholders.
• Building positive working relationships with repair partners.
• Ensuring claims are handled in line with agreed SLAs, targets and compliance requirements.
• Managing a busy workload while maintaining accuracy and a high level of service.

About You

We're looking for someone who is organised, proactive and confident communicating with people at all levels.

Ideally, you'll have:

• Previous experience within motor insurance, claims, accident management, vehicle repairs or a similar environment.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.
• The ability to manage a number of cases and priorities at the same time.
• Good IT, administration and Excel skills.
• A proactive approach to resolving issues and preventing delays.
• The ability to work towards targets, SLAs and deadlines.
• A customer-focused approach with the confidence to deal with suppliers and stakeholders professionally.

Benefits

Alongside a £26,000 salary, you'll receive a strong benefits package including:

• 25 days' annual leave + bank holidays
• Day in lieu when a bank holiday is worked
• Your birthday off
• Paid day off for your child's first day at school
• Company pension
• Discounts on gyms, shopping and holidays
• Dress Down Fridays
• Regular team socials and events