Credit Hire Claims Handler

Confidential; Manchester, Salford; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

33 days annual leave

Fully paid training

Company pension scheme

Career progression

Company social events

Modern Manchester City Centre offices

Job summary

MPJ Recruitment are delighted to be working with a well-established insurance organisation in Manchester to recruit a Credit Hire Claims Handler. Office-based in Manchester City Centre, Monday to Friday 08:30am - 5:00pm; £28,000 - £35,000 DOE.

You will manage your own caseload within a professional environment and progress your career in insurance. Join a team where you will handle a portfolio from notification through to successful resolution, negotiating with claimants, solicitors, insurers

Qualifications

• Experience handling Credit Hire claims.
• Solid understanding of Credit Hire processes and principles.
• Experience negotiating settlements and dealing with disputed claims.
• Strong written and verbal communication, organisation, and time management.

Responsibilities

• Take ownership of a caseload from notification to settlement.
• Investigate claims to determine liability and position.
• Assess validity and reasonableness of Credit Hire claims.
• Negotiate settlements with solicitors and insurers.
• Challenge costs and impecuniosity where appropriate.
• Review statements, invoices and hire agreements.
• Identify opportunities to control claims expenditure.
• Proactively manage disputed and high-value claims.
• Maintain accurate claims records.
• Ensure compliance with procedures and regulations.
• Detect potential fraud or suspicious activity.
• Maintain strong stakeholder relationships.
• Deliver a professional service throughout the claims journey.

Skills

Credit Hire claims

Negotiation skills

Claims investigation

Organisational skills

Time-management

Communication skills

Proactive commercial awareness

Job description

Credit Hire Claims Handler

Manchester City Centre Office Based
Monday to Friday 08:30am - 5:00pm
£28,000 - £35,000 DOE

MPJ Recruitment are delighted to be working with a well-established and expanding insurance organisation who are looking to strengthen their claims team with an experienced Credit Hire Claims Handler.

This is a fantastic opportunity for someone with a background in Credit Hire who wants to join a professional, supportive environment where you can manage your own caseload, build on your existing technical knowledge and progress your career within the insurance sector.

If you're confident handling Credit Hire claims and enjoy working on cases where investigation, negotiation and commercial decision-making are key, this could be an excellent next move.

The Opportunity

Joining an established claims team, you will take responsibility for a portfolio of Credit Hire claims, managing cases from initial notification through to successful resolution.

You’ll deal with a wide range of stakeholders including claimants, solicitors, insurers and accident management companies, using your knowledge and negotiation skills to achieve appropriate and commercially viable settlements.

Key Responsibilities

• Take ownership of a caseload of Credit Hire claims from notification through to settlement.
• Investigate claims and establish liability, indemnity and overall claim position.
• Assess the validity and reasonableness of Credit Hire claims.
• Negotiate settlements with solicitors, insurers and other third parties.
• Challenge areas including hire duration, rates, need and impecuniosity where appropriate.
• Review statements, invoices, hire agreements and other supporting documentation.
• Identify opportunities to control and minimise claims expenditure.
• Proactively manage disputed, complex and high-value claims.
• Maintain accurate and comprehensive claims records.
• Ensure claims are handled in accordance with internal procedures, industry standards and regulatory requirements.
• Recognise and escape potential fraud or suspicious activity.
• Maintain strong relationships with internal and external stakeholders.
• Deliver a professional and efficient service throughout the claims journey.

About You

We’re looking for someone who already has experience within Credit Hire claims and is comfortable managing their own caseload.

Ideally, you’ll have:

• Previous experience handling Credit Hire claims.
• A solid understanding of Credit Hire processes and principles.
• Knowledge of liability, indemnity and claims investigation.
• Experience negotiating settlements and dealing with disputed claims.
• The ability to confidently challenge costs and identify opportunities for mitigation.
• Strong written and verbal communication skills.
• Excellent organisation and time-management skills.
• A proactive and commercially aware approach.
• The ability to work independently while contributing positively to a wider team.

Experience within insurance, claims, legal, credit hire or accident management environments would be highly beneficial!

What’s On Offer

• £28,000 - £35,000 salary, depending on experience
• 33 days annual leave
• Fully paid training
• Regular salary reviews
• Company pension scheme
• Clear opportunities for career progression
• Company social events
• Supportive and collaborative team environment
• Modern Manchester City Centre offices

Interested?

If you’re an experienced Credit Hire Claims Handler looking for a new challenge with a growing organisation that offers genuine opportunities to develop, we’d love to hear from you.