Claims Handler

Aspion; Smethwick; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £25,000–£30,000

Performance-based incentives

Mon–Fri 9:00–17:00

Ownership of complete claims files

Support from directors

Job summary

Aspion is recruiting a Claims Handler to manage a caseload of non-fault motor claims from setup to settlement. This office-based role in Smethwick offers structured processes and close collaboration with directors to drive timely cost recovery.

The ideal candidate will have experience in motor claims handling or accident management, strong communication skills, and the ability to navigate insurers, repairers and hire providers to keep files progressing.

Qualifications

• Experience in motor claims handling or accident management.
• Understanding non-fault road traffic claims and cost recovery.
• Confident dealing with insurers, repairers and customers.
• Clear written and verbal communication with strong organisation and follow-up skills.

Responsibilities

• Set up and manage claims files following initial assessment.
• Obtain insurance details and issue letters of claim.
• Instruct engineers, obtain damage reports and coordinate with repair centres.
• Liaise with replacement vehicle hire providers and monitor off-hire dates.
• Communicate with customers, third-party insurers and other parties throughout the claim.
• Chase outstanding information and keep files progressing.
• Negotiate cost recovery and work towards settlement.
• Maintain accurate file notes and provide clear written updates.
• Work with colleagues to resolve issues and improve the claims process.

Skills

Motor claims handling

Accident management

Communication

Negotiation

Job description

Claims Handler

Motor Claims / Accident Management

£25,000–£30,000

Smethwick, West Midlands | Office based | Monday to Friday, 9:00 am–5:00 pm

Company Overview

Our client manages non-fault road traffic accident claims, coordinating vehicle recovery, replacement hire and repairs. As the business grows, it needs a Claims Handler who can take ownership of files and help bring claims to a timely settlement.

This is a small, hands‑on team where the successful candidate will work closely with the directors and have a clear view of each claim from setup through to cost recovery.

Job Overview

As a Claims Handler, you will manage a caseload of non-fault motor claims, keeping customers and third parties informed while progressing each file. Success means spotting what needs to happen next, resolving delays and recovering costs efficiently.

Key Responsibilities

• Set up and manage claims files following initial assessment.
• Obtain insurance details and issue letters of claim.
• Instruct engineers, obtain damage reports and coordinate with repair centres.
• Liaise with replacement vehicle hire providers and monitor off-hire dates.
• Communicate with customers, third-party insurers and other parties throughout the claim.
• Chase outstanding information and keep files progressing.
• Negotiate cost recovery and work towards settlement.
• Maintain accurate file notes and provide clear written updates.
• Work with colleagues to resolve issues and improve the claims process.

Person Specification

• Experience in motor claims handling, accident management or a closely related role.
• An understanding of non-fault road traffic claims, vehicle hire, repairs and cost recovery.
• Confidence dealing with insurers, repairers, hire providers and customers.
• Experience progressing claims through several stages; negotiation or settlement experience would be valuable.
• Clear written and verbal communication, with strong organisation and follow-up skills.
• Sound judgement, a practical approach to problem-solving and a willingness to support colleagues.
• Candidates from an insurer, accident management business or vehicle repair environment are encouraged to apply.

Benefits

• £25,000–£30,000 salary, depending on experience.
• Potential for performance-based incentives as the role develops.
• Monday-to-Friday working hours, 9:00 am–5:00 pm.
• Ownership of complete claims files through to settlement.
• Regular support from the directors and scope to contribute ideas as the business grows.