Repairs Coordinator

Denham Recruitment Ltd; North East; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Free parking on-site

Weekly pay

Hybrid working

20 days holiday + bank holidays

Training and career development

Job summary

Denham Recruitment Ltd is seeking a Repairs Coordinator / Claims Handler to coordinate residential property repairs. Salary ranges from £27,000 to £30,000 with benefits, plus weekly pay. The role is permanent full-time, office-based in Hebburn or hybrid with standard hours and potential progression.

The candidate will manage projects from start to finish, coordinate trades, and be the main contact for customers, surveyors and insurers, while meeting SLAs and KPIs.

Qualifications

• Experience in insurance claims, property repairs or similar environment.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast moving environment.
• Highly organised with strong attention to detail.
• Confident using Microsoft Office and internal systems.

Responsibilities

• Manage incoming repair projects from first notification through to completion of works
• Coordinate repairs using a trusted trades / contractor network
• Act as the main point of contact for customers, clients, surveyors and insurance companies
• Monitor work-in-progress and ensure all SLAs and KPIs are met
• Arrange emergency repairs as required
• Obtain estimates, reports and supporting documentation

Skills

Insurance claims

Property repairs

Customer service

Microsoft Office

Tools

Job management systems

Job description

Repairs Coordinator / Claims Handler

Salary: £27,000 £30,000 + benefits (and weekly pay!)

Contract: Permanent Full-time

Working Hours: Monday Friday (8am 4pm, 9am 5pm or 10am 6pm)

Location: Office-based (Hebburn) or hybrid

Ideally based: Hebburn / Washington / South Shields / Bolden Colliery

Overview

An exciting opportunity to join a growing team helping coordinate residential property repairs. This role is ideal for someone with experience in claims, property repairs or has worked in a works/engineering coordination environment. You will oversee a caseload of projects from start to finish.

Key Responsibilities

• Manage incoming repair projects from first notification through to completion of works
• Coordinate repairs using a trusted trades / contractor network
• Act as the main point of contact for customers, clients, surveyors and insurance companies
• Monitor work-in-progress and ensure all SLAs and KPIs are met
• Arrange emergency repairs as required
• Obtain estimates, reports and supporting documentation

What We re Looking For

• Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast moving environment
• Highly organised with strong attention to detail
• Confident using Microsoft Office and internal systems/job management systems

What s on offer

• Free parking on-site accessible by public transport
• Competitive salary up to £30,000 (weekly pay)
• Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
• 20 days holiday plus bank holidays
• Ongoing training and career development opportunities