Repairs Coordinator

Denham Recruitment Ltd; Hebburn; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free parking

Hybrid work options

Job summary

Denham Recruitment Ltd is seeking a Repairs Coordinator / Claims Handler to join a growing team in residential property. Based in Hebburn with hybrid options, you will oversee a caseload from notification to completion, focusing on claims and repairs.

You will coordinate a network of trades, act as the primary contact for customers, insurers and surveyors, and ensure SLAs and KPIs are met while delivering excellent service.

Qualifications

• Experience in insurance claims, property repairs or similar environment
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast moving environment
• Highly organised with strong attention to detail
• Confident using Microsoft Office and internal systems/job management systems

Responsibilities

• Manage incoming repair projects from first notification through to completion of works
• Coordinate repairs using a trusted trades / contractor network
• Act as the main point of contact for customers, clients, surveyors and insurance companies
• Monitor work-in-progress and ensure all SLAs and KPIs are met
• Arrange emergency repairs as required
• Obtain estimates, reports and supporting documentation

Skills

Customer service

Communication

Time management

Attention to detail

Organised

Tools

Microsoft Office

Job management systems

Job description

Repairs Coordinator / Claims Handler

Salary: £27,000 – £30,000 + benefits (and weekly pay!)

Contract: Permanent | Full-time

Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)

Location: Office-based (Hebburn) or hybridIdeally based: Hebburn / Washington / South Shields / Bolden Colliery

Free parking on-site | accessible by public transport

Overview

An exciting opportunity to join a growing team helping coordinate residential property repairs. This role is ideal for someone with experience in claims, property repairs or has worked in a works/engineering coordination environment. You will oversee a caseload of projects from start to finish.

Key Responsibilities

• Manage incoming repair projects from first notification through to completion of works
• Coordinate repairs using a trusted trades / contractor network
• Act as the main point of contact for customers, clients, surveyors and insurance companies
• Monitor work-in-progress and ensure all SLAs and KPIs are met
• Arrange emergency repairs as required
• Obtain estimates, reports and supporting documentation

What We’re Looking For

• Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast moving environment
• Highly organised with strong attention to detail
• Confident using Microsoft Office and internal systems/job management systems

What’s on offer

• Competitive salary up to £30,000 (weekly pay)
• Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
• 20 days holiday plus bank holidays
• Ongoing training and career development opportunities