Account Executive

Zenith Vehicles; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £29,705

24 days holiday

Birthday off

Pension 6.25%

Life Cover

Onsite GP

AA breakdown cover

Referral scheme

Sports & Social club

Free parking

Onsite bistro

EDI networks

Perks at Work discounts

Job summary

Zenith in Leeds is seeking an Account Executive to join the Account Management team. You will develop client relationships, analyse data, identify opportunities for improvement, and deliver outstanding customer experiences across a portfolio of accounts.

As part of the role, you will produce reports, conduct reviews, and help drive service excellence while supporting commercial value and growth for Zenith’s customers.

Qualifications

• Excellent customer service and communication skills.
• Previous experience working in a customer-focused environment.
• Account management experience.
• Strong administration and numerical skills, with the ability to interpret and analyse data.
• Advanced Microsoft Office skills, particularly Excel.
• Experience working to KPIs, SLAs, and performance targets.
• Experience managing stakeholder relationships across multiple levels.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer complaints and resolving issues effectively.

Responsibilities

• Build and maintain relationships with customers and internal stakeholders.
• Produce management information and reports to support requirements.
• Conduct customer reviews, lead meetings, and prepare review packs.
• Analyse data to identify trends, opportunities, and fleet efficiencies.
• Support department budgets, KPIs, SLAs, and targets.
• Maintain systems, records and documentation accurately.
• Manage customer queries and resolve issues to deliver positive outcomes.
• Identify opportunities to maximise value for customers and growth.
• Serve as a role model for customer service excellence and mentor colleagues.

Skills

Customer service

Account management

Data analysis

Stakeholder management

Communication

Organisational skills

Attention to detail

Time management

Tools

Excel

Job description

As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years. We're passionate about delivering exceptional service and building long-lasting relationships with our customers. We're looking for an enthusiastic and customer-focused Account Executive to join our Account Management team in Leeds.

What You'll Be Doing

This is an exciting opportunity for someone who enjoys developing client relationships, analysing data, identifying opportunities for improvement, and delivering outstanding customer experiences. You'll work closely with customers and internal stakeholders to support fleet performance, maximise efficiencies, and ensure service excellence across a portfolio of accounts.

As an Account Executive, you'll play a key role in supporting and developing customer accounts while delivering high-quality service and commercial value.

Key Responsibilities Include

• Building and maintaining strong relationships with customers and internal stakeholders.
• Producing management information and reports to support business and customer requirements.
• Conducting customer reviews, leading meetings, and preparing professional review packs.
• Analysing data to identify trends, opportunities, and fleet efficiencies.
• Supporting the achievement of department budgets, KPIs, SLAs, and performance targets.
• Ensuring systems, records, and documentation are maintained accurately and kept up to date.
• Managing customer queries and resolving issues to deliver positive outcomes.
• Identifying opportunities to maximise value for customers and support business growth.
• Acting as a role model for customer service excellence and Zenith's values, while supporting and mentoring colleagues where appropriate.

What We're Looking For

We're seeking a highly organised individual with excellent communication skills and a passion for building strong customer relationships.

Essential Skills & Experience

• Excellent customer service and communication skills
• Previous experience working in a customer-focused environment
• Account management experience.
• Strong administration and numerical skills, with the ability to interpret and analyse data.
• Advanced Microsoft Office skills, particularly Excel.
• Experience working to KPIs, SLAs, and performance targets.
• Experience managing stakeholder relationships across multiple levels.
• Strong organisational skills with excellent attention to detail.
• Experience handling customer complaints and resolving issues effectively.

Desirable Skills & Experience

• Knowledge of the fleet industry and fleet management services.
• Experience conducting customer reviews and presenting management information.
• Strong analytical skills with experience in data analysis, research, and project work.

About You

You'll be someone who:

• Delivers exceptional customer service in everything you do.
• Builds positive relationships with customers and colleagues alike.
• Thrives in a fast-paced environment and can adapt to changing priorities.
• Is self-motivated, proactive, and solutions-focused.
• Demonstrates professionalism, reliability, and integrity
• Has excellent organisational and time management skills.
• Enjoys working as part of a collaborative and supportive team.

The good stuff benefits!

• Salary £29,705
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Life Cover
• Access to our own Zenith GP - on site and virtual for self and immediate family
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
• Perks at Work - save money on everyday essentials with access to shopping discounts

Ready to take the next step in your career? We'd love to hear from you.

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.