Rental Service Supervisor

Pertemps Bond; West of England; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Company pension

Life assurance

Holiday buy & sell

23 days holiday + bank holidays

Training & career progression

Job summary

Pertemps Bond is seeking a Rental Service Supervisor in Bristol to lead field service coordination and ensure high-quality customer support. The role involves managing breakdowns, scheduling engineers, and remote fault diagnosis, with responsibilities across planning maintenance and service performance monitoring.

The ideal candidate has mechanical or electrical experience, strong IT and communication skills, and a proactive customer-focused approach.

Qualifications

• Mechanical or Electrical background required.
• Experience in Service Coordination or Technical Supervision preferred.
• Knowledge of generators or similar equipment advantageous.
• Excellent organisational and communication skills required.
• Strong IT skills and a customer-focused approach.
• Forklift licence and power generation experience are a plus.

Responsibilities

• Manage breakdowns and technical service enquiries.
• Coordinate and schedule Field Service Engineers.
• Diagnose faults remotely where possible.
• Plan preventative maintenance and emergency call-outs.
• Liaise with Parts Department to ensure efficient job completion.
• Monitor service performance and maintain records.
• Support the Service Manager with daily operations.
• Participate in the on-call rota.

Skills

Mechanical background

Electrical background

Service coordination

Technical supervision

Generators knowledge

Organisational skills

Communication skills

IT skills

Forklift licence

Power generation experience

Tools

None

Job description

Rental Service Supervisor

Salary: Up to £38,280

Location: Bristol

Hours: Monday - Friday, 8:30am - 5:00pm

Job Type: Full-Time, Permanent

An exciting opportunity has arisen for an experienced Rental Service Supervisor to join a busy and growing business in Bristol.

This role is ideal for someone with a mechanical or electrical background who enjoys coordinating engineers, solving technical issues and delivering excellent customer service.

Key Responsibilities

• Manage breakdowns and technical service enquiries.
• Coordinate and schedule Field Service Engineers.
• Diagnose faults remotely where possible.
• Plan preventative maintenance and emergency call-outs.
• Liaise with the Parts Department to ensure jobs are completed efficiently.
• Monitor service performance and maintain accurate records.
• Support the Service Manager with the day-to-day running of the department.
• Participate in the on-call rota following training.

What We're Looking For

• Mechanical or Electrical background.
• Experience in Service Coordination or Technical Supervision.
• Knowledge of generators or similar equipment.
• Excellent organisational and communication skills.
• Strong IT skills and a customer-focused approach.
• A forklift licence and experience within the power generation industry would be an advantage.

Benefits

• Salary up to £38,280
• Annual bonus scheme
• Private Medical Insurance
• Company Pension
• Life Assurance
• Holiday Buy & Sell Scheme
• 23 days holiday plus Bank Holidays, increasing with service
• Ongoing training and career progression